Inside Sales Rep- Willow Springs, IL

Valvoline Global • Countryside, IL

1d • Hybrid

About The Position

Why Valvoline Global Operations? At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:
•    Treating everyone with care.•    Acting with unwavering integrity.•    Striving for excellence in all endeavors.•    Delivering on our commitments with passion.•    Collaborating as one unified team.

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

Job Purpose

The Virtual Sales Representative (VSR) is responsible for managing an assigned book of business and serving as the primary point of contact for existing customers in a remote capacity. This is a “protect and retain” role focused on nurturing relationships, maintaining account satisfaction, and ensuring continued business growth within a defined portfolio. The VSR will leverage virtual sales tools, webinars, and learning systems to engage accounts and drive retention while identifying opportunities for upselling and cross-selling when appropriate.
This role plays a key part in Valvoline’s customer experience strategy—protecting existing business, ensuring continuity, and laying the foundation for future outside sales opportunities.

Requirements

• 1–3 years of customer service, inside sales, or outside sales experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Computer proficiency; CRM experience preferred.
• High school diploma required; Bachelor’s degree preferred.
• Must be authorized to work in the United States.

Responsibilities

• Account Ownership: Manage an assigned book of business; act as the main point of contact for customers within your portfolio.
• Retention Focus: Ensure high customer satisfaction and retention through proactive engagement and problem resolution.
• Virtual Customer Interaction: Communicate primarily through phone, email, and digital channels. Some physical store visits as needed.
• Customer Support: If issues arise “in-store,” collaborate with the Region Manager to ensure quick resolution.
• Pipeline Protection: Protect existing revenue while identifying opportunities for growth within the assigned accounts.
• Data & Reporting: Utilize CRM systems to manage customer interactions, record activities, and track performance metrics.
• Sales Enablement Tools: Regularly use Learning Management Systems (LMS), webinars, and Valvoline Certification (V-Cert) classes to stay informed on product knowledge and sales best practices.
• Collaboration: Work closely with outside sales, marketing, and customer service to align customer retention and growth strategies.
• Leadership Discretion Outreach: Participate in occasional outbound prospecting initiatives at the direction of sales leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED