Inside Sales Rep

Patterson Companies•Sioux Center, IA

42d

About The Position

As an Inside Sales Representative (ISR), you are responsible for generating and increasing sales through inbound and outbound sales calls, while handling inbound customer calls with professionalism, skill and expediency. Essential Functions To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position. Administrative Ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc Maintain accurate customer and territory records; document all customer interactions and potential sales opportunities Gain understanding of and adhere to Accounts Receivables policies and practices Run sales reports for all sales activity. Monitor scheduled shipment dates to ensure timely delivery Verify price and terms in accordance with standard procedures and customer profitability profiles Multitask and work within multiple computer systems and communication platforms simultaneously Customer Relations Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion Generate Sales Make regular outbound calls to assigned customers/territories Generate new and repeat sales by providing product and technical information to customers in a timely manner Identify customer requirements and expectations in order to recommend specific products and/or solutions Use appropriate selling tactics such as up-selling and cross-selling when needed. Educate customers about product features and benefits to grow sales and improve customer satisfaction Generate referrals from current customers and manufacturers' representatives. Maintain a current knowledge of consumer preferences, company products, programs, market conditions, and competition The Inside Sales Representative may perform other duties as assigned

Requirements

Associate's Degree, or equivalent work experience in animal health/agriculture; such as farm or ranch and experience working with cattle, swine, poultry, or equine
Exceptional customer service and organization skills
Accuracy and strong attention to detail.
Effective verbal, written, and interpersonal communication skills
General computer proficiency including knowledge of MS Office

Nice To Haves

Bachelor's Degree in Business or equivalent combination of education and experience
Inside sales experience; previous success exceeding sales goals is a plus
Proficiency in SAP

Responsibilities

Ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc
Maintain accurate customer and territory records; document all customer interactions and potential sales opportunities
Gain understanding of and adhere to Accounts Receivables policies and practices
Run sales reports for all sales activity.
Monitor scheduled shipment dates to ensure timely delivery
Verify price and terms in accordance with standard procedures and customer profitability profiles
Multitask and work within multiple computer systems and communication platforms simultaneously
Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners
Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion
Make regular outbound calls to assigned customers/territories
Generate new and repeat sales by providing product and technical information to customers in a timely manner
Identify customer requirements and expectations in order to recommend specific products and/or solutions
Use appropriate selling tactics such as up-selling and cross-selling when needed.
Educate customers about product features and benefits to grow sales and improve customer satisfaction
Generate referrals from current customers and manufacturers' representatives.
Maintain a current knowledge of consumer preferences, company products, programs, market conditions, and competition
The Inside Sales Representative may perform other duties as assigned