Inside Sales Rep I - Milwaukee

National Trench Safety, Inc • Lisbon, WI

9h • Onsite

About The Position

The Inside Sales Representative 1 (ISR 1) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. This role involves generating sales documents and managing communication between customers, branches, and outside sales representatives. It is a safety-sensitive position requiring compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.

Requirements

• Excellent communication skills, verbal and written to enhance relationships with customers and team members.
• Quick learner, attention to detail, and adaptability skills.
• Excellent customer service and organization skills.
• Emotional Intelligence and strong collaboration skills.
• Basic knowledge or ability to learn Microsoft Office and Salesforce CRM.
• Basic knowledge of operational processes, including deliveries/pickups, commensurate with the rental industry.
• Must have reliable transportation.

Nice To Haves

• Minimum (1) One year of experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry.

Responsibilities

• Receives and responds to all customer inquiries, orders, and complaints.
• Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments.
• Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served.
• Provides customers and other Branches with any data and backup data as requested.
• Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.
• Reports on all out-of-line conditions affecting customer satisfaction.
• May take after-hours calls, i.e., security, and customers, and document any complaints for resolution at some branches.
• May open and/or close operations facilities in some branches.
• Performs other duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees