Inside Sales Rep-Digital and Outbound

Midcontinent•Sioux Falls, SD

About The Position

The Residential Inside Sales Representative leverages value-based selling techniques to identify and provide the right technology solutions for customers, driving revenue growth and contributing to Midco's financial success. They handle inbound and outbound communications, execute sales initiatives, and collaborate with internal and external teams to ensure exceptional customer experiences. Scheduled Hours: Monday - Friday 10am-7pm, or (4) 10-hour days (8am to 7pm) with a Tuesday or Thursday off.

Requirements

High school diploma or GED required.
Ability to meet and exceed quota or goals.

Nice To Haves

Associate or bachelor’s degree preferred.
At least 1 year of previous sales experience preferred.
Position leveling will be assigned congruent to experience and training.

Responsibilities

Handle incoming chat, text, and email inquiries about Midco products and services. Conduct outbound calling and a variety of projects to identify and pursue new growth opportunities.
Identify the right products and services for customers through value based selling techniques.
Sell and up sell Midco products and services to new and existing customers.
Execute key outbound calling initiatives for primarily sales and customer experience as determined by the Team Manager.
Demonstrate an aptitude for sales, be able to ask for the sale, suggest additional products or services, and overcome objections to increase revenue.
Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations.
Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features.
Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
Follow up with leads and contacts in a timely fashion.
Exceed organizational goals for revenue, upselling, and add-on selling.
Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
Communicate effectively and professionally in all forms of communication with internal and external customers.
Use multiple systems and tools effectively while engaging customer needs.
Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
Maintain reliable and predictable attendance as required by the position.
Perform other duties as assigned.
Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.