Inside Sales Project Coordinator

Chamberlain Group•Germantown, WI

1d•$21 - $33

About The Position

Systems, LLC, an affiliate of Chamberlain Group, is a U.S.-based manufacturer of loading dock equipment—marketed under the Poweramp, DLM, and McGuire brands. With manufacturing facilities in Germantown, Wisconsin and Malvern, Arkansas, all products are designed and produced in the USA using lean manufacturing techniques. We strive to recruit the best talent in the industry and give employees opportunities for continuing education and training to help them advance in their careers. A role within Systems' Customer Experience and Technical Support group. Expected to successfully obtain missing information or details as required to ensure a thorough understanding of each purchase order and project, build and maintain relationships with representatives, specifiers and customers; establish and maintain customer goodwill; maintain effective dialog with representatives and specifiers to determine customer needs and market information related to quote requests. Partner with sales, engineering and accounting to follow up to close RFQs, clarifications, opportunities, quotes and orders; track, manage and communicate to coordinate the above.

Requirements

3+ year of construction contract processing or related experience
Minimum of a Associate's degree
Proficient computer skills and ability to use MS Excel, Word, Email, etc.
Ability to quickly learn new systems such as ERP, database applications, etc.
Strong ability to be detail oriented by analyzing data to check for errors, inaccuracies, and ensure orders are entered and maintained correctly

Responsibilities

Obtain missing information or details as required to ensure a thorough understanding of each purchase order and project.
Build and maintain relationships with representatives, specifiers and customers; establish and maintain customer goodwill; maintain effective dialog with representatives and specifiers to determine customer needs and market information related to quote request partner with sales, engineering and accounting to follow up to close RFQs, clarifications, opportunities, quotes and orders; track, manage and communicate to coordinate the above.
Enter sales orders in ERP system; schedule, print & verify dealer commissions as needed; ensure entered orders match quotes in the system; process expedites, special orders, cancellations, order changes, etc.; Send acknowledgment to customer; verify ship date with customer; Maintain and file customer signoffs for all assigned sales/purchase orders.
Coordinate with other ISPCs as required to enable smooth workflow.
Investigate and resolve customer issues (i.e. complaints, field problems, warranty claims, etc.).
Maintain sales folders, invoice copies, hold for release orders or any other paperwork as needed
Disperse order information to appropriate internal and external personnel (sales staff, operations, customer, etc.).
Understand the dynamics of each quoted order, including, but not limited to budget pricing, competitive bid information, representative’s position, job information, etc. for the purpose of contributing to top line sales growth and bottom-line net income.
Provide pricing of standard product and quotations of parts and assemblies to representatives as per company policy; evaluate order pricing to identify potential negotiable points.
Initiate and coordinate adjustments to pricing and commissions via Credit/Rebills as needed
Assist with sample order requests from customers and working with operations to see that these are fulfilled.