Inside Sales & Product Specialist

Tactile Medical•Minneapolis, MN

About The Position

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses. LymphaTech is advancing lymphedema technologies through with a mobile 3D measuring system that replaces the tape measure with fast, automated, and highly accurate digital measurement. The platform supports clinicians in improving accuracy, operational efficiency, documentation, and compression garment fitting workflows. We work with physical therapists, oncology rehabilitation programs, cancer centers, DME providers, and hospital systems across the U.S. Position Overview The Inside Sales & Product Specialist is a high-impact role responsible for owning the inbound sales process from initial lead qualification through contract execution and onboarding coordination. This role requires strong communication skills, comfort engaging healthcare professionals, technical aptitude, and the ability to manage multiple deals simultaneously.

Requirements

Bachelor’s degree or equivalent experience
2+ years experience in inside sales, healthcare sales, or clinical product support
Experience conducting virtual product demos
Excellent verbal and written communication skills
Strong organizational and follow-up discipline
Ability to explain technical concepts clearly
Comfortable with mobile devices (iPad, apps)
Able to learn 3D scanning technology quickly
Familiar with basic troubleshooting processes
Experience using CRM systems

Nice To Haves

Experience selling to healthcare providers or hospitals
Knowledge of lymphedema, rehabilitation, or compression garments
Experience navigating hospital procurement
Familiarity with SaaS agreements and healthcare compliance requirements
Confident communicator with clinicians and administrators
Technically curious and detail-oriented
Self-starter with high ownership mindset
Comfortable managing multiple deals simultaneously
Problem-solver who can troubleshoot independently
Highly organized and process-driven
Professional and polished in virtual presentation settings

Responsibilities

Qualify inbound sales leads from website inquiries, email, events, and marketing campaigns
Identify customer type (independent clinician, private clinic, DME provider, hospital, health system)
Assess clinical needs, buying timeline, budget, and decision-making structure
Document all activity and opportunities in CRM
Prioritize and manage sales pipeline
Conduct virtual product demonstrations of the LymphaTech 3D Measuring System
Clearly communicate: Clinical value propositions Accuracy and validation data Workflow impact and time savings Compression garment application
Address technical and clinical questions confidently
Tailor presentations for: Clinicians Practice owners Administrators Procurement teams
Own the sales cycle from demo to contract
Prepare and deliver quotes
Manage SaaS subscription agreements and renewals
Coordinate Business Associate Agreements (BAA) when required
Interface with hospital procurement departments
Coordinate completion of cybersecurity reviews
Support invoice generation and payment tracking
Provide first-line product support including: Login credential issues iPad and Structure Sensor setup Basic troubleshooting of hardware and scanning technique Common scan quality issues Hardware setup questions Basic software navigation assistance
Escalate technical issues appropriately when required.
Assist customers in ordering required hardware
Support account setup and credential creation
Coordinate in-person or virtual training sessions
Manage travel logistics for on-site training
Ensure training site requirements are met (space, connectivity, equipment setup)
Ensure successful go-live experience
Maintain organized CRM records
Conduct post-sale follow-ups
Identify upsell and expansion opportunities
Gather customer feedback
Support customer retention initiatives