Inside Sales (Plumbing & Contractor Accounts)

HUBBARD SUPPLYHOUSE•Fayetteville, NC

About The Position

Join the Team at Hubbard Supplyhouse! Hubbard Supplyhouse is seeking an energetic, self-motivated individual to join our family-like atmosphere. We are a plumbing and irrigation supply house that also specializes in kitchen, bath, appliances, and lighting. We proudly serve local plumbers, builders, and homeowners in bringing beautiful and functional living spaces to life. As a family-owned, Christian company, our Core Focus (Mission Statement) is "Honoring God with a great team that builds customer partnerships by delivering on expectations." Our team is built on trust, service, and a commitment to doing things the right way. The Inside Sales Representative (Plumbing & Contractor Accounts) partners closely with outside sales and operations teams to grow and support a portfolio of contractor and trade accounts. This role focuses on driving revenue, increasing product adoption, and delivering exceptional service while maintaining strong margins. The ideal candidate understands the fast-paced nature of wholesale distribution, thrives in a team-first environment, and is confident working directly with contractors, plumbers, and trade professionals. Experience in plumbing or contractor-facing sales is strongly preferred. This Role Is a Great Fit If You: Enjoy working directly with contractors, builders, and trade professionals Are confident communicating, problem-solving, and building relationships Can manage multiple tasks while staying organized in a fast-paced environment Take initiative to follow up, close sales, and support customer needs Thrive in a team-oriented environment while owning your individual results Represent the company professionally with customers and coworkers

Requirements

High school diploma, GED, or equivalent
1+ year of sales or account support experience (preferably in a fast-paced environment)
Strong communication skills with the ability to work directly with customers and internal teams
Ability to multitask, prioritize, and stay organized in a high-volume setting
Basic computer proficiency (Microsoft Office, CRM/ERP systems)
Proven reliability, professionalism, and follow-through

Nice To Haves

Experience in plumbing, HVAC, irrigation, or contractor-facing sales environments
2+ years of inside sales or wholesale distribution experience
Experience working with contractors, builders, or trade professionals (B2B sales)
Ability to read or learn product specifications, job requirements, and technical applications
Comfortable quoting, upselling, and driving additional product adoption
Strong problem-solving skills with a sense of urgency and ownership
Experience managing customer accounts or supporting a book of business
Positive, team-oriented mindset with a strong work ethic

Responsibilities

Customer Relationship Management
Evaluate customer inquiries to determine appropriate service level—resolving issues directly or escalate to specialized support teams
Building customer loyalty by understanding business needs and developing tailored solutions that create mutual value
Leverage CRM and company tools to enhance customer interactions, track engagement history, and implement best practices
Implement strategic time management to optimize productivity and customer response times
Support account development with clear revenue, product mix, and profitability goals
Prepare quotes and pricing aligned with company standards and customer expectations
Gain insight into customer operations, successful metrics, and purchasing processes
Deliver professional, knowledgeable service that reflects company values at every customer touchpoint
Adapt communication style to effectively engage different customer segments throughout the supply chain
Practice consultative selling through attentive listening and meaningful dialogue
Technical Expertise & Market Knowledge
Assess technical requirements to determine when specialist support is needed
Master product specifications, applications, and benefits across all company offerings
Pursue continuous learning through industry associations, manufacturing training, and professional development programs
Stay current with market trends, customer preferences, supplier capabilities, and competitive landscape
Monitor competitor products and position to maintain competitive advantage
Identify opportunities and provide insights on product development and pricing strategies
Professional Skills
Communicate effectively through various channels with clarity and professionalism
Maintain professional standards in appearance and conduct per company guidelines
Actively participate in team meetings, training sessions, and company events
Demonstrate proficiency in business applications including Microsoft Office Suite, CRM systems, and communication platforms
Understand company financial models and make recommendations that optimize profitability