Inside Sales, Parts - DMG

Ambient Enterprises•Kapolei, HI

56d•$24 - $28•Onsite

About The Position

This position is responsible for processing parts sales, customer orders and responding to customer's inquiries, questions or complaints regarding parts services.

Requirements

3+ years of customer service experience
Warehouse and Inventory Experience
MS Office (Word, Excel, Outlook)
Ability to lift 50-100 pounds (with assistance from others)
Patience, Flexibility, Positive Attitude

Nice To Haves

Experience with Business Central or MS dynamics a plus
Previous experience or ability and willingness to learn about HVAC equipment (product knowledge)
Many different backgrounds can succeed in this position.

Responsibilities

Executes quote and order management processes with a high level of accuracy to expedite the fulfillment process and follows through fulfillment
Reacts to customer service issues, customer complaints, and/or business opportunities
Complete order entry or quote preparation
Coordinate product deliveries to ensure on-time delivery of customer orders
Proactively identify opportunities to improve the flow of product and process
Own and manage warehouse space availability and requirements for inventory and consignment products. Implement and oversee recycling and waste management programs to ensure a clean, organized, and efficient overall warehouse environment.
Use inventory management methods and procedures to identify, develop, and implement continuous process improvements
Support internal sales teams by researching options including, but not limited to receiving and processing orders, product and service questions, managing transfers, warranty administration and overall customer complaints