Inside Sales/Parts Coordinator

THE TAYLOR GROUP INC•Saraland, AL

52d

About The Position

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927. Duties/Responsibilities: Prepare customer quotations to company standards. Clearly states pricing and services to be performed on all quotes. Files all quotes and sales in an orderly manner to allow for quick reference when customers make inquiries or when follow-up calls are needed to determine the status of a quote with a customer. Makes follow up calls daily to inquire about pending quotes. Submits sales reports to the General Service Manager for review and reports all quotes and sales activity for each month. After a sale is finalized, submit the quote and all pertinent details of the sale to the Service Department to assure accurate work scheduling and involvement. Reviews and processes customer service contracts to ensure compliance with the terms and conditions of larger customers and corporations. Provides company information, company history, safety data, job references, certificates of insurance and other requirements of service and PM work contracts. Establishes bid pricing, parts pricing, travel pricing and other charges to ensure that bids are complete and competitive. Maintains a research cross-reference file to correctly identify parts. Obtain prices on special parts and assemblies from. e Research Analyst at headquarters office. Furnishes customers with recommended parts inventory. Trains customers in the use of parts catalogs and PSO cards. All other duties as assigned.

Requirements

Excellent verbal and written communication skills.
Computer skills to use Excel, Word, and Email.
Skilled in typing, spelling, punctuation, sentence structure, etc.
Ability to read and interpret detailed written bid specifications.
Ability to make phone contact with customers and prospects at all levels of a business.
Must work well with others and possess good people skills.
Will be working closely with multiple departments such as Sales, Service, Rental, Parts, and Manufacturing.
Telephone Skills required
Must be in physical condition as job requires lifting, stooping, and bending.
Operate equipment such as forklift.
Must have a valid driver’s license and good safe driving record to be insured by the company auto insurance policy.
High School Graduate or GED Equivalent
Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.

Nice To Haves

Previous experience in a customer service-oriented role preferred.

Responsibilities

Prepare customer quotations to company standards.
Clearly states pricing and services to be performed on all quotes.
Files all quotes and sales in an orderly manner to allow for quick reference when customers make inquiries or when follow-up calls are needed to determine the status of a quote with a customer.
Makes follow up calls daily to inquire about pending quotes.
Submits sales reports to the General Service Manager for review and reports all quotes and sales activity for each month.
After a sale is finalized, submit the quote and all pertinent details of the sale to the Service Department to assure accurate work scheduling and involvement.
Reviews and processes customer service contracts to ensure compliance with the terms and conditions of larger customers and corporations.
Provides company information, company history, safety data, job references, certificates of insurance and other requirements of service and PM work contracts.
Establishes bid pricing, parts pricing, travel pricing and other charges to ensure that bids are complete and competitive.
Maintains a research cross-reference file to correctly identify parts.
Obtain prices on special parts and assemblies from. e Research Analyst at headquarters office.
Furnishes customers with recommended parts inventory.
Trains customers in the use of parts catalogs and PSO cards.
All other duties as assigned.