Inside Sales Manager

IDEX Corporation•Benton Harbor, MI

1d•$124,000 - $186,000

About The Position

The Inside Sales Manager will lead and manage the inside sales team responsible for driving revenue growth through proactive customer engagement, technical support, quoting, and lead conversion for industrial products such as compressors and air blowers. This role focuses on maintaining strong customer relationships, ensuring timely responses to inquiries, and supporting the field sales team to achieve overall business objectives. The Insides Sales Manager will work cross-functionally with sales, engineering, product management, and customer service to provide best in class customer, distributor, and sales support. The ideal candidate must be passionate about customer engagement, leading and developing a team, and commercial processes. The position will be accountable for meeting/exceeding sales targets, funnel growth through lead conversion, and customer satisfaction.

Requirements

Bachelor’s Degree in Engineering, Business Administration, Marketing, Sales, or a related field.
Must have at least 7+ years of sales experience, with at least 3+ years in a leadership or supervisory role managing a team.
Proven track record of: Meeting or exceeding sales targets. Developing and implementing sales strategies and commercial processes.
Experience with CRM and ERP systems (e.g., MS Dynamics and JD Edwards/Oracle).
Experience in: Coaching and developing sales representatives. Process improvement and account/pipeline management. Working cross-functionally with marketing, sales, and operations.
Leadership Presence - Inspires confidence and motivates the team to achieve and exceed goals.
Customer Focused Mindset - Prioritizes building strong relationships and delivering exceptional customer experiences; always starts with customer in mind
Accountability - Takes ownership of results and ensures team members are responsible for their performance.
Servant Leadership – Ability to prioritize the needs of the team to foster growth, collaboration, and success.
Adaptability - Thrives in dynamic environments and manages multiple priorities in a fast-paced environment.
Data-Driven Mindset - Uses analytics and KPIs to guide decisions and improve performance.
Resilience & Composure - Maintains focus and positivity under pressure, especially during challenging sales cycles and customer interactions.
Cross-Collaboration - Works effectively across departments (sales, marketing, operations, finance) to achieve shared goals.
Integrity & Professionalism - Demonstrates high ethical standard and builds trust internally and externally.
Continuous Improvement Orientation - Always looking for ways to enhance processes, tools, and team capabilities.

Nice To Haves

MBA or advanced degree in business or management (optional but advantageous).

Responsibilities

Team Leadership & Development Lead, manage, and mentor a team of Inside Sales Engineers/Representatives to enhance individual and team performance Provide training on product knowledge, sales strategies for lead conversion, and sales tools (CRM) Foster a positive, collaborative, and high-performance sales culture built on accountability and results
Sales Execution for 80s and 20s Customers Develop and implement plans to protect our core customer accounts and revenue, while evaluating opportunities to growth from existing 80s and 20s accounts. Set clear, measurable individual and team sales targets aligned with company objectives. Monitor progress toward goals and adjust strategies as needed to ensure success. Prepare accurate sales forecasts, pipeline reports, and performance analyses for senior management.
Leads Conversion – Process Management Oversee the entire inside sales process, ensuring efficiency, consistency, and compliance with defined processes, or adjust/develop required processes to meet team and business objectives. Collaborate with marketing to maintain a steady flow of qualified leads and optimize lead conversion. Continuously evaluate and improve sales practices, tools, and procedures to maximize productivity.
Customer Relationship Management Serve as the escalation point for complex customer issues, ensuring timely and satisfactory resolution. Maintain accurate and up-to-date records of leads, opportunities, and sales activities in CRM systems. Identify opportunities for upselling and cross-selling within existing accounts to increase revenue.
Performance Monitoring Track and analyze key performance indicators (KPIs) and sales metrics to measure success, including regular cadence of 20s and select 80s account reviews Conduct regular pipeline reviews and implement corrective actions to address gaps. Provide constructive feedback and actionable insights to team members to drive continuous improvement.