Inside Sales Manager

Metals USA•Anaheim, CA

17d•$80,000 - $95,000

About The Position

The Inside Sales Manager is responsible for leading and optimizing the daily performance of the inside sales team while ensuring strong coordination across sales, purchasing, scheduling, and operations. This role drives customer satisfaction, pricing discipline, workload balance, and sales execution by providing hands‑on leadership, coaching, and oversight of key accounts. The Inside Sales Manager serves as a critical link between customers and internal teams, supports sales forecasting and management decision‑making, and ensures timely resolution of customer issues, credits, and claims in alignment with company standards and objectives.

Requirements

Undergraduate degree, preferably in finance or business administration or 3-5 years of directly related metal industry sales experience
Basic Mathematics skills
In-depth understanding of the sales administration process
Ability to understand and use Safety Rules and Procedures
Must exercise a reasonable degree of judgment and possess the ability to recognize appropriate company policies that apply in each situation and follow them.
Strong analytical, communication and organizational skills
Excellent interpersonal and team management skills
Thorough knowledge of Metals steel products and service capabilities is essential

Responsibilities

Supervise Inside Sales reps to meet the duties outlined in their job description and audit their work throughout the day
Set and track sales targets for the Inside Sales team
Coordinate department projects to meet deadlines
Report on sales metrics and suggest improvements
Research and discover methods to increase customer engagement
Ensure sales objectives, finance, legal and company policies, and procedures are met
Build an open-communication environment for your team and foster a "feedback rich" culture.
Work with Materials Manager on Customers' requirements (tons, specs, inventory and pricing)
Manage specific customer accounts through phone and in-person contacts
Review and approve customer claims and work with Quality on corrective and preventative actions
Monitor credits to ensure they are resolved in a timely manner
Conduct meetings as needed (inside sales, steering, and score)
Interviewing and selecting new Inside Sales rep
Train employees on basic Inside Sales approach