Inside Sales Loan Officer

Alcova Mortgage LLC•Roanoke, VA

62d•Onsite

About The Position

We are seeking a dynamic Inside Sales Loan Officer to join our team and play an integral role in helping clients achieve their dream of homeownership. If you have excellent communication skills and a commitment to exceptional customer service, then we want to hear from you! No experience necessary, we will supply all training and support for you to succeed!

Requirements

No experience necessary
Valid Driver’s License required
Able to meet State Mortgage Licensing Requirements
High school diploma, or equivalent education
Highly motivated, ambitious, and driven to succeed
Must be trustworthy, honest, and able to continuously display a high level of integrity
Able to work effectively in a team environment
Strong attention to detail and accuracy
Able to identify and resolve problems in a timely manner
Able to understand and respond appropriately to basic inquires
Able to read, write, and communicate using the English language sufficient to perform job functions
Able to use Company equipment in assigned area (including but not limited to telephone, copiers, fax machines, computers, internet, etc.)
Able to access, input, retrieve, and interpret information using applicable computer systems (including, but not limited to, Microsoft Word, Excel, Outlook, industry-specific computer software, etc.)
Able to multi-task (e.g., simultaneous usage of several applications, etc.)
Well-versed with keyboard shortcuts and able to identity new ways to complete a task in less time
Relies on limited experience and judgment to plan and accomplish goals
Works well under general supervision
Able to handle deadlines and working within banking guidelines
Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas

Responsibilities

Handle all inquiries and leads from ALCOVA Mortgage digital platforms (phone, email and website)
Respond to inbound leads quickly and professionally
Work with clients in a consultative selling approach, learning the applicants’ housing goals and needs
Recommend all available loan options to clients
Convert leads to full application and submit complete loan applications and proper documentation to processing team
Obtain and analyze credit reports with an understanding of the data and approval implications
Lock in interest rates when the customer requests or approves
Manage lead pipeline with new inquiries and ensure consistent contact with all parties involved in transactions
Understand and navigate the loan origination system ensuring full understanding of compliance and meet all requirements