Inside Sales Lead

MarketSource•Austin, TX

1d•Hybrid

About The Position

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful. Summary The Inside Sales Lead will be responsible for representing our client in the specified industry market and maintaining strategic relationships with the client and their partners to grow the number of client listings and sales with the client partners. This role will serve as a team leader and will be the primary go to person for newer, or less experienced Inside Sales reps on the team to address more basic product and process questions.

Requirements

Ability to prioritize, organize, problem solve, meet deadlines and goals
Ability to communicate effectively and provide follow-up
Capability of working in a team-oriented environment that is fair, open, and honest (in-office/remote)
Thorough knowledge of business policies and practices
Excellent written/oral communication and interpersonal skills
Action and detail oriented; able to prioritize while handling multiple tasks
Quick and strong decision-making skills
Proficient utilizing Microsoft Suite (Word, Excel, PowerPoint, etc.)
Associate degree or min. two years applicable work experience preferred
3-5 years of demonstrated successful years of sales experience; inside/virtual sales experience a plus
In-office workdays are required; there will be day(s) designated for working remotely based on schedule assigned

Responsibilities

Be the subject matter expert on the client product features, benefits and differentiators
Assist the program and client leadership by being the first point of help with product and process knowledge for the other employees on the team
Grow existing account utilization (postings, sales, and purchases) to meet and exceed targeted levels
Consult with client partners to ensure that they maximize ROI (return on investment) opportunity
Consult with client partners/leaders regarding current performance and recommend solutions for improving conversion rate/market share
Develop and maintain strong relationships with client and business partners to become a trusted advisor
Oversee the daily activities of the client business initiatives
Provide onsite training and assistance to the ISRs (Inside Sales Reps) and BDRs (Business Development Representatives)
Quickly respond to stakeholders’ immediate needs
Utilize Salesforce.com for all daily activities, monthly reviews, and lead follow-up
Assimilate and effectively represent the client
Maintain focus on delivering exemplary customer satisfaction