Inside Sales I

United Electric Supply•Bethlehem Township, PA

44d

About The Position

Engage with our valued customer base, going above and beyond to meet their needs through exceptional service and comprehensive product information. By cultivating strong relationships and understanding their requirements, you will drive the successful sale of our products and services. Moreover, your effective communication with various internal departments will ensure accurate information regarding product details, pricing, and timely delivery, guaranteeing a seamless experience for our customers.

Requirements

Working knowledge of United Electrics Computer System
Microsoft suite proficiency
Minimum High School Diploma
Business Acumen
Organizational and time management
Customer/client focused

Nice To Haves

2-3 years counter sales experience preferred
Associates Degree or equivalent education preferred

Responsibilities

Sell to customers over the telephone and digitally, discussing with them their specific requirements, product information, pricing, and timeframes for product delivery.
Perform ECLIPSE sales system order entry.
Communicate to the customer technical information received from within the company or manufacturer. Including long lead times or ship delays.
Arrange with vendors to source materials and prices needed by the customer that are not common stock to United Electric.
Solve customer problems including but not limited to lost shipments, damaged items, returns, emergency needs, and billing issues.
Collaborate with expeditors and other internal departments to ensure prompt, accurate delivery.
Continuous learning of product and industry knowledge enabling better communication and greater sales with the customer.
Proactively alert customers of sales and special promotions to generate additional sales.
Maintain Weekly Open Order Report, Customer Calling Queue and other customer files as needed.
Follow up on open quotes and provide feedback to pricing or product groups.
Keep up to date on all ECLIPSE trackers, addressed in under a day.
Process Credit Card Sales according to company policies as needed.
Communicate with Outside Sales Representatives and the Pricing Department to change customer pricing in ECLIPSE if necessary. Keep price overrides to a minimum.
Meet or exceed sales budget by proactively seeking new business and participating in selling programs and promotions.
Work closely with all internal departments, combining individual efforts to better serve the customer.
Perform other duties as obvious or assigned.