Inside Sales I

Floworks International LLC

6d•Hybrid

About The Position

The Inside Sales role is responsible for developing customer relationships by identifying customer needs, informing customers about the company's products or services, providing solutions and recommending new and better products. Handles customer requests and issues via telephone, fax or email. Coordinate with the outside sales team and other departments to ensure that customers receive the best service possible. Respond to customer orders and quotation requests received via outside salespersons, telephone, e-mail, written, and faxed correspondence.

Requirements

Industry product knowledge
HS Diploma or GED required. 0-2 years of experience in area of responsibility
Good written and verbal/oral communication skills
Knowledge of MS Office software and Adobe
Self-driven with a positive attitude and demeanor
Customer service experience
Excellent communication, time management and organizational skills
Professional telephone etiquette
Ability to work independently

Responsibilities

Provides pricing and delivery information
Responsible for entire order processing which includes assigning, reviewing, approving, and distributing customer order documents to all appropriate departments
Responds to internal and external inquiries in a timely manner ensuring all requests have been handled and completed daily
Performs follow-up to ensure timely shipment of materials and customer satisfaction
Maintains strong working relationships with Customers and Vendors
Purchase Material as needed for Customer orders and stock material
Resolves customer service issues
Tracks open sales orders
Various duties assigned by the supervisor