Inside Sales Home Health Representative
About The Position
The Inside Sales Home Health Representative is responsible for receiving inbound telephone calls resulting from various marketing campaigns targeted to ADT's Personal Emergency Response Service. The primary goal is to successfully position interested customers for a system that fits their needs. This role involves providing resolution and closing sales for both new and existing customers by guiding qualified prospects through the critical selling path of gathering information, determining needs, and setting up an order. The representative must ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, and by performing necessary follow-up actions including quotes and information requests. Additionally, the position requires making outgoing follow-up telephone calls to undecided leads and outbound calls to leads received via the Internet through various campaigns. Remote locations are considered for hire in specific states.
Requirements
- High school diploma or equivalent.
- Good communication skills.
- Strong verbal skills.
- Excellent listening skills.
- Positive interpersonal skills.
- 20 wpm accurate typing.
- ADT specific product knowledge.
Nice To Haves
- 1 year inside sales or equivalent sales experience preferred.
Responsibilities
- Receive inbound telephone calls as a result of various marketing campaigns targeted to ADT's Personal Emergency Response Service and successfully position interested customers for a system that fits their needs.
- Provide resolution and close sales for both new and existing customers by taking qualified prospects through critical selling path of gathering information, determining needs and setting up an order.
- Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.
- Make outgoing follow-up telephone calls to undecided leads and outbound calls to leads that are received via the Internet through various campaigns
Benefits
- access to healthcare benefits
- a 401(k) plan and company match
- short-term and long-term disability coverage
- life insurance
- wellbeing benefits
- paid time off
- 6 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
