Inside Sales & Equipment Specialist
About The Position
This is a customer-facing inside sales and counter sales position at the center of our business. You will handle inbound sales inquiries by phone, email, and in person — building quotes, identifying parts, processing orders, and helping customers find the right solution for their equipment needs. You will also be the person who keeps service customers informed through the repair process, from intake through invoicing and pickup. No two days look exactly the same. This is not a passive order-taking role. Our customers are professional operators with real technical needs. The right person asks good questions, learns the product line, and becomes someone customers call back by name.
Requirements
- Strong customer service orientation — professional, responsive, and reliable
- Counter sales, inside sales, or parts sales experience preferred; strong customer service background considered
- Organized and process-driven with the ability to manage multiple priorities
- Comfortable in a small business environment where roles overlap
- Basic computer skills — email, web research, order entry
Nice To Haves
- Experience at a landscape supply, irrigation supply, ag supply, equipment distribution, or similar business
- Familiarity with the professional green industry — arborists, LCOs, pest control, turf, or municipal
- Parts identification experience from any industry
- Any background with pumps, spray equipment, engines, or related components
Responsibilities
- Handle inbound customer calls, emails, and walk-ins for parts, equipment, and product inquiries
- Build quotes and process orders for equipment, parts, and supplies
- Help customers identify unknown parts from descriptions, photos, or physical samples
- Support customers from equipment drop-off through repair completion — intake, status updates, invoicing, and pickup
- Conduct basic parts research to support our shop technicians
- Process outbound orders and receive incoming shipments
- Keep operations organized and running smoothly across a small team
Benefits
- 401(k) with company match
- Paid time off
- 8 paid company holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
