Inside Sales Director

EDP Current Openings•Chicago, IL

1d•$150,000 - $170,000

About The Position

This role exists to build a highâperforming inside sales engine that doesn’t exist today. You will shape how our teams sell, how our people grow, and how our customers experience our brand — and your work will directly increase revenue, customer lifetime value, and market expansion. If you want to design something lasting and measurable rather than inherit outdated systems, this is your opportunity. We’re a fastâgrowing residential and business services company creating a centralized sales enablement function for the first time. As the Inside Sales Director, you’ll architect the training, tools, and processes that empower Account Managers and CSRs to convert more leads, close more opportunities, and deliver a consistent customer experience across all markets. You’ll begin as an individual contributor, building playbooks, processes, and training frameworks — then scale into hiring and leading a distributed sales team as the organization grows. What You’ll Actually Do in Your First 30 Days Conduct a full audit of current sales processes, call quality, CRM usage, and training gaps. Build an initial 90âday enablement roadmap outlining priorities, milestones, and measurable outcomes. Create the first version of our Inside Sales Playbook (talk tracks, objection handling, scripts, workflows). Lead live coaching sessions with Account Managers and CSRs to immediately lift close rates and consistency.

Requirements

7+ years of experience leading or managing inside sales teams.
Proven success designing or delivering sales training programs.
Experience optimizing or implementing CRM systems (Microsoft Dynamics strongly preferred).
Demonstrated ability to improve conversion rates through process and coaching.
Strong facilitation and coaching skills with measurable team impact.

Nice To Haves

Experience in B2C services, home services, field services, or similar industries.
Background in sales enablement, sales operations, or sales transformation.
Familiarity with highâvelocity phoneâbased selling models.
Experience building new sales functions or launching a new team.
Knowledge of modern sales methodologies and certification programs.

Responsibilities

Sales Enablement & Training Build onboarding programs for Account Managers and CSRs that reduce ramp time and increase early productivity.
Deliver recurring training on consultative selling, objection handling, and closing skills.
Create playbooks, call frameworks, and enablement resources tailored to B2C service interactions via phone and email.
Conduct skills assessments and build targeted coaching plans.
Lead certification programs to ensure consistent execution across all markets.
Provide handsâon coaching and live call shadowing.
Sales Methodology & Process Optimization Introduce sales methodologies aligned with our B2C selling motion.
Identify and fix bottlenecks in the current workflow to boost conversion rates.
Standardize repeatable best practices across the organization.
Develop scripts, messaging frameworks, and structured talk tracks.
Establish a continuous feedback loop between training, process, and performance.
CRM Implementation & Adoption (Microsoft Dynamics) Lead the deployment, optimization, and adoption of Microsoft Dynamics CRM.
Build CRM workflows, dashboards, and data standards.
Train sales staff on CRM usage to improve consistency and visibility.
Partner with leadership to evolve the system as the team scales.
Sales Team Buildout Lead the transition from an AccountâManagerâdriven model to a decentralized, bestâinâclass inside sales function.
Hire, coach, and develop Inside Sales Representatives across multiple U.S. markets.
Ensure consistent processes, KPIs, and tools across all regions while adjusting for local differences.
Foster a highâperformance culture focused on customer conversion and long-term service relationships.
Performance Management & Analytics Define KPIs that track sales execution, training impact, and revenue outcomes.
Monitor conversion trends and pipeline health to identify opportunities.
Provide recurring performance reports and insights to leadership.
Create improvement plans for team members who need targeted coaching.
CrossâFunctional Collaboration Align with the VP of Commercial Strategy on revenue initiatives and sales priorities.
Partner with Marketing to unify messaging and strengthen lead quality.
Work closely with Regional VPs and GMs to identify market opportunities and local needs.
Collaborate with Operations to stay current on service offerings and competitive dynamics.
Represent the voice of sales internally, sharing customer insights and field learnings.