Inside Sales/Customer Service – The Rochford Group

Rochford Supply•Brooklyn Park, MN

21h

About The Position

We are looking for an Inside Sales and Customer Service Representative to provide critical support to our customers and Sales Team by managing customer leads and inquiries, processing orders, up-selling and ensuring a seamless experience for our clients. In this role, you will manage customer inquiries, process orders, and support our Sales Team by delivering a seamless customer experience. You will contribute to the team's success by ensuring customers receive timely, accurate, and professional service through effective communication, problem-solving, and CRM management. The ideal candidate is customer-focused, detail-oriented, and proactive in problem-solving. You should have strong communication skills, the ability to multitask, and a passion for providing top-tier customer service. Being able to effectively speak on the phone is very important. This role offers significant professional development opportunities, with a clear path for career growth within The Rochford Group's family of companies. You'll gain valuable experience collaborating with cross-functional teams and contributing to the success of a dynamic and expanding organization.

Requirements

Inside Sales Experience: 5+ years in customer service, sales support, inside sales or a related field, preferably in a B2B environment.
Communication Skills: Strong verbal and written communication skills, with a customer-first approach.
CRM Proficiency: Experience with CRM systems (such as HubSpot or Salesforce) to track customer interactions and manage accounts.
Problem-Solving Abilities: A proactive mindset for resolving customer issues and providing effective solutions.
Detail-Oriented & Organized: Ability to manage multiple tasks efficiently while maintaining accuracy in order processing and customer records.
Team Player: Experience working collaboratively with sales, supply chain, and other internal teams to ensure customer satisfaction.
Tech-Savvy: Comfortable using digital tools, including email, chat support, and order management systems.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software tools.
Adaptability: Ability to thrive in a fast-paced environment and adjust to shifting priorities as needed.

Responsibilities

Customer Support: Serve as the first point of contact for customers via phone, email, and chat, addressing inquiries about products, orders, and account details.
Deliver a positive customer experience by proactively communicating order status, resolving issues, and anticipating customer needs.
Order Processing: Accurately enter and track customer orders, ensuring seamless order fulfillment and timely delivery.
Issue Resolution: Handle customer concerns professionally and efficiently, collaborating with the sales and supply chain teams to resolve issues.
Sales: Working as an Inside Sales Team by providing customers with product recommendations, order updates, and follow-up communications.
Collaboration: Work closely with Account Managers, the Operations team, and the Supply Chain team to support customer needs and optimize the sales process.
CRM Administration: Ensure CRM records are accurate and up to date.
Assist Account Managers in ensuring the CRM tools are utilized and optimized to ensure sales leads, deals, customer information is correct and up to date.
Ensure the lead pipeline and deal pipelines are up to date and accurate.
Administration Support: Support internal sales order administration including invoicing, account receivable and other duties as assigned.