Inside Sales / Customer Service

SunSource • Houston, TX

8d • Onsite

About The Position

SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you! We are currently seeking for a high energy individual to join our Customer Service Team to support our outside sales team. Based in Houston, TX, the primary responsibility of the Inside Sales /Customer Service Representative is to provide the highest degree of technical support and respond to inquiries to our customers and Account Managers.

Requirements

• 2+ years of experience and/or a 2-year Associates or Technical degree
• Experience in Industrial Distribution or allied industry experience (Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control) is preferred.
• Proficient with software programs relating to the customer service position
• Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
• Working experience with Trend is a plus
• Strong analytical, mathematical, and mechanical aptitude

Nice To Haves

• Experience in Industrial Distribution or allied industry experience (Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control) is preferred.
• Working experience with Trend is a plus

Responsibilities

• Maintain and improve Customer relationships
• Address Customers’ needs
• Assist & Support Account Managers
• Provide accurate product information, pricing and availability in a fast pace environment
• Negotiate sale and purchase price
• Assist with customer returns
• Expedite and route material
• Provide product literature
• Technical assistance
• Upload data on Customer internet portals
• Create quotes and sales orders
• Assist with pulling inventory and preparing shipments
• Follow up with Customers to provide accurate delivery dates and updated order status
• Outbound prospecting calls to grow our market and sell value-add services
• Update customer information in CRM (Customer Relationship Management) system
• Other duties may be required

Benefits

• Industry competitive compensation plan
• Medical, dental and 401(k)
• We also offer tuition reimbursement and training opportunities for talented people with a desire to learn and grow!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees