Inside sales/ CSR

Ace Handyman Services Jackson North•Ridgeland, MS

11h•$18 - $21•Hybrid

About The Position

Are you looking for a way to turn your communication, sales prowess, organizational strengths and customer-focused mindset into a rewarding career? Consider joining our TEAM at Ace Handyman Services! Ace Handyman Services is a nationally recognized brand in the home improvement and home repair industry. As our locally owned Madison Flowood business continues to grow, we are looking for a highly organized and motivated individual to join our office team in a key customer-facing role. This position is a great opportunity for someone who can think critically, enjoys structure, accuracy, and meaningful customer interaction; and who takes pride in keeping things running smoothly behind the scenes. You’ll work closely with the general manager, and leadership team in a supportive, collaborative environment where your strengths are valued and your work makes a real impact every day. Prior construction or trades experience is helpful, it will set you apart, and put you on the ground running. We will train the right person on our systems and processes using proven tools and support. If this sounds like the career you’ve been looking for and your talents are aligned, let’s connect. Here are just some of the benefits you’ll enjoy: Work from home/office hybrid Positive work environment Competitive pay $18.00-$21.00/ hr Cell phone allowance Access to Health Insurance Dental Vision Paid Holidays Vacation 401K Performance bonuses Weekends Off M-F 8:00am – 5:00pm Advancement and growth opportunities Regular performance views Job Responsibilities As an Inside Sales, Customer Service & Team Coordinator for our Ace Handyman Services Madison Flowood office, you will be responsible for managing customer communications, selling & booking jobs, supporting sales conversations, and coordinating schedules for our field team. Your role will include: Answering phones, booking jobs, reviewing inbound emails, text messages, responding to customer calls, and following up on online leads in a timely and professional manner Educating customers on our services, capabilities, pricing structure, and availability Building estimates and guiding customers through service decisions primarily by phone, text, and email Scheduling and coordinating jobs using our dispatching and scheduling software Maintaining accurate customer records, job notes, and sales activities within our CRM system Monitoring job progress and assisting technicians in real time in the field, communicating with clients, and ensuring jobs are running as expected Auditing job actions and information to ensure accuracy and completeness before being closed out, you have extreme attention to detail Communicating schedule updates and changes clearly with customers and field technicians Working closely with the GM and leadership team to support smooth daily operations Completing daily administrative and operational tasks using a structured checklist Available to work locally between the hours of 8:00am – 5:00pm CST Monday- Friday. Qualifications The ideal candidate for this role brings a balance of inside sales skills, customer service, organization, and attention to detail. Qualifications include: High school diploma or GED 2+ years of experience in inside sales, customer service, scheduling, or a related role Comfort speaking with customers on the phone and guiding conversations professionally Strong organizational skills with close attention to detail Ability to manage multiple tasks while maintaining accuracy A positive, solution-focused approach to customer interactions Willingness to learn new systems and adapt to technology Strong written and verbal communication skills Ability to work collaboratively as part of a small, close-knit team Additional Experience (sets you apart) Experience with CRM or field service management software (ServiceTitan preferred) Inside sales or call-based sales experience, Pipedrive, SalesForce, Hubspot, CRM experience Prior experience in home services, trades, or a service-based business QuickBooks or administrative accounting exposure Work Schedule Work From Home/Office Hybrid Monday through Friday Business hours aligned with office operations If you enjoy inside sales, supporting customers through clear communication, and working in an environment where your attention to detail truly matters, we’d love to learn more about you. Please submit your resume and a brief cover letter for consideration. Flexible work from home options available. Compensation: $18.00 - $21.00 per hour The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry. Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting " Show Me All Jobs " above. Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

Requirements

High school diploma or GED
2+ years of experience in inside sales, customer service, scheduling, or a related role
Comfort speaking with customers on the phone and guiding conversations professionally
Strong organizational skills with close attention to detail
Ability to manage multiple tasks while maintaining accuracy
A positive, solution-focused approach to customer interactions
Willingness to learn new systems and adapt to technology
Strong written and verbal communication skills
Ability to work collaboratively as part of a small, close-knit team

Nice To Haves

Experience with CRM or field service management software (ServiceTitan preferred)
Inside sales or call-based sales experience, Pipedrive, SalesForce, Hubspot, CRM experience
Prior experience in home services, trades, or a service-based business
QuickBooks or administrative accounting exposure

Responsibilities

Answering phones, booking jobs, reviewing inbound emails, text messages, responding to customer calls, and following up on online leads in a timely and professional manner
Educating customers on our services, capabilities, pricing structure, and availability
Building estimates and guiding customers through service decisions primarily by phone, text, and email
Scheduling and coordinating jobs using our dispatching and scheduling software
Maintaining accurate customer records, job notes, and sales activities within our CRM system
Monitoring job progress and assisting technicians in real time in the field, communicating with clients, and ensuring jobs are running as expected
Auditing job actions and information to ensure accuracy and completeness before being closed out, you have extreme attention to detail
Communicating schedule updates and changes clearly with customers and field technicians
Working closely with the GM and leadership team to support smooth daily operations
Completing daily administrative and operational tasks using a structured checklist
Available to work locally between the hours of 8:00am – 5:00pm CST Monday- Friday