Inside sales/ CSR

Ace Handyman Services Jackson North•Ridgeland, MS

6h•$18 - $21•Hybrid

About The Position

Are you looking for a way to turn your communication, sales prowess, organizational strengths and customer-focused mindset into a rewarding career? Consider joining our TEAM at Ace Handyman Services! Ace Handyman Services is a nationally recognized brand in the home improvement and home repair industry. As our locally owned Madison Flowood business continues to grow, we are looking for a highly organized and motivated individual to join our office team in a key customer-facing role. This position is a great opportunity for someone who can think critically, enjoys structure, accuracy, and meaningful customer interaction; and who takes pride in keeping things running smoothly behind the scenes. You’ll work closely with the general manager, and leadership team in a supportive, collaborative environment where your strengths are valued and your work makes a real impact every day. Prior construction or trades experience is helpful, it will set you apart, and put you on the ground running. We will train the right person on our systems and processes using proven tools and support. If this sounds like the career you’ve been looking for and your talents are aligned, let’s connect. Here are just some of the benefits you’ll enjoy: Work from home/office hybrid Positive work environment Competitive pay $18.00-$21.00/ hr Cell phone allowance Access to Health Insurance Dental Vision Paid Holidays Vacation 401K Performance bonuses Weekends Off M-F 8:00am – 5:00pm Advancement and growth opportunities Regular performance views

Requirements

High school diploma or GED
2+ years of experience in inside sales, customer service, scheduling, or a related role
Comfort speaking with customers on the phone and guiding conversations professionally
Strong organizational skills with close attention to detail
Ability to manage multiple tasks while maintaining accuracy
A positive, solution-focused approach to customer interactions
Willingness to learn new systems and adapt to technology
Strong written and verbal communication skills
Ability to work collaboratively as part of a small, close-knit team

Nice To Haves

Experience with CRM or field service management software (ServiceTitan preferred)
Inside sales or call-based sales experience, Pipedrive, SalesForce, Hubspot, CRM experience
Prior experience in home services, trades, or a service-based business
QuickBooks or administrative accounting exposure

Responsibilities

Answering phones, booking jobs, reviewing inbound emails, text messages, responding to customer calls, and following up on online leads in a timely and professional manner
Educating customers on our services, capabilities, pricing structure, and availability
Building estimates and guiding customers through service decisions primarily by phone, text, and email
Scheduling and coordinating jobs using our dispatching and scheduling software
Maintaining accurate customer records, job notes, and sales activities within our CRM system
Monitoring job progress and assisting technicians in real time in the field, communicating with clients, and ensuring jobs are running as expected
Auditing job actions and information to ensure accuracy and completeness before being closed out, you have extreme attention to detail
Communicating schedule updates and changes clearly with customers and field technicians
Working closely with the GM and leadership team to support smooth daily operations
Completing daily administrative and operational tasks using a structured checklist
Available to work locally between the hours of 8:00am – 5:00pm CST Monday- Friday.