Inside Sales / Counter Associate I

New South Construction Supply, a Colony division•Charlotte, NC

134d

About The Position

Colony Hardware is seeking an experienced, motivated, and dynamic Inside Counter Sales Associate to join our team! Reporting to the Branch Manager, an Inside Counter Sales Representative is primarily responsible for executing the Colony mission of customer service. The Inside Sales Representative is responsible for facilitating sales by processing orders and quotations while providing application and product expertise to existing Colony customers. This person may also assist with operations as needed in the Warehouse or other duties to fulfill the needs of the branch and its customers. A Little About Your Day: You will work directly with customers to ensure they order the right products and that the orders are ready on time. Working face-to-face and over phone and email with customers, you will provide a consultative approach to customer service, suggesting additional and alternative products, add-ons, and other support. You will coordinate with outside sales, operations, purchasing, and other departments to process orders. You will communicate with customers via phone and email, responding to the needs of customers quickly and accurately. You will support operations by pulling orders and packing them as needed. This Might Be the Opportunity for You if: You are looking for a career with a growing company with opportunities for growth, development, and advancement. You love working with customers, providing solutions and outstanding customer service. You have an entrepreneurial spirit is the foundation of your work ethic. You are results-driven, and adept at utilizing technology and data to support your success strategy. You are skilled at developing and nurturing relationships as a means to success. You love winning and are innately competitive. You refuse to compromise your integrity to make a “sale”. Paying attention to the details is engrained in who you are. Doing it right is as important as doing it with a sense of urgency. You stay focused, and nothing falls through the cracks on your watch.

Requirements

A minimum of 2-3 years of successful inside sales experience.
Knowledge of the construction industry and products a plus.
At minimum, a high school diploma or equivalent. A college degree is preferred but not required.
Knowledge of customer service and order processing systems.

Nice To Haves

Knowledge of the construction industry and products a plus.
A college degree is preferred but not required.

Responsibilities

Work directly with customers to ensure they order the right products and that the orders are ready on time.
Work face-to-face and over phone and email with customers, you will provide a consultative approach to customer service, suggesting additional and alternative products, add-ons, and other support.
Coordinate with outside sales, operations, purchasing, and other departments to process orders.
Communicate with customers via phone and email, responding to the needs of customers quickly and accurately.
Support operations by pulling orders and packing them as needed.