Inside Sales Coordinator I

UFP Industries•Prairie du Chien, WI

23h

About The Position

The Inside Sales Coordinator I is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. This role provides support to customers and account managers by maintaining frequent communication and helping troubleshoot problems. The coordinator works under direct supervision, requiring a certain degree of creativity and latitude while relying on pre-established guidelines. UFP Industries, the company, has been successful for over 65 years, maintaining profitability since its founding. The company fosters a competitive environment where employees are encouraged to work hard and achieve goals. It emphasizes a family-like culture, caring for employees, supporting career growth, and offering advancement opportunities on a global scale. The company values hard work, smart strategies, continuous learning, and collaboration to maintain its competitive edge.

Requirements

Minimum of high school graduate
Minimum 0-2 years of experience
Possesses beginning to working knowledge of subject matter
Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
Working knowledge of various office equipment (computer, scanner, etc)

Nice To Haves

preferably in customer service

Responsibilities

Maintains frequent communication with customer base and gathers information to ensure their satisfaction
Handles basic issues and problems, and refers more complex issues to higher-level staff
Solicits sales orders from existing customers via phone
Develops new customers via "pull" through marketing Phone-Internet
Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels
Executes market penetration strategy utilizing web-based sales leads
Communicates sample needs for customers/dealers/contractors with the plant
Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates
Helps drive new product sales by communicating unknown products to customers
Works with account managers to comply with customer request and to solve customer problems
Maintains positive relationships with distributors
Works with Product Managers to enhance sales programs
Attends shows and product introductions when necessary
Attends various product trainings, as needed
Prepares various reports and correspondence as required
Performs other duties as required