Inside Sales Associate (47727)

Motion & Control Enterprises • Perrysburg, OH

21h

About The Position

DAS, an MCE Company, is seeking an Inside Sales Representative to support our continued growth. Inside Sales Representatives work with customers to ensure a smooth sales process and maintain and grow existing business in small and mid-sized accounts. Customer service representatives must possess excellent customer service skills and will serve our customers as a pooled resource and ensure that orders are entered accurately, in a timely manner, and achieve proper margin.

Requirements

• Commitment to providing exceptional customer service
• Excellent written and verbal communication and presentation skills
• Strong time management skills
• Persuasive and goal oriented
• Possesses an energetic, outgoing, and friendly demeanor
• Able to multitask, prioritize, and manage time effectively
• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Computer skills required: ERP, CRM, Inventory Software, Microsoft Office Suite

Nice To Haves

• Experience in service coordination of technicians preferred
• Forklift experience is a plus

Responsibilities

• Manage multiple customer accounts to achieve growth and margin objectives
• Create and follow up on quotes
• Accurately process customer transactions such as orders, quotes, or returns
• Grow existing accounts via upselling
• Determine customer requirements and expectations; recommend specific products and solutions
• Service customers by proactively keeping them informed of their quote/order status and delays, responding quickly to customer outreach, answering customers questions, troubleshooting, and resolving issues, etc.
• Recommend alternative products based on cost, availability, or specifications
• Identify trends in customer satisfaction or dissatisfaction and communicate effectively and efficiently to address issues
• Identify accounts which are declining in sales and proactively reach out to them to ask for additional orders
• Present price, credit, and terms in accordance with standard procedures and customer profiles
• Provide accurate information regarding availability of in-stock items
• Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction
• Pull and stage inventory for service orders
• Perform other related duties as assigned

Benefits

• Medical, dental, and vision coverage.
• Company paid life and AD&D coverage.
• Company paid short- and long-term disability coverage.
• Voluntary benefit products.
• 401(k) retirement savings plan with a generous company match.
• Generous PTO allowances and paid holidays.
• Tuition reimbursement.
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED