Inside Sales Associate (Charlotte, NC)
About The Position
If you're looking to build a meaningful career in sales with a company that values expertise, relationships, and growth—Diversified Supply (DSI) is the place for you. DSI is a Top 200 Electrical Distributor with over 30 years of success, providing electrical products, supply chain solutions, and logistics support across the Southeast. We’re growing and we’re looking for driven Inside Sales professionals who want to grow with us! As an Inside Sales Representative, you will be a key point of contact for customers, supporting their day-to-day needs, solving problems, and driving sales growth. This role blends relationship management, technical product knowledge, and fast-paced execution.
Requirements
- 3+ years of inside sales experience, preferably in electrical distribution or industrial supply
- Electrical product knowledge required (wire & cable experience highly preferred)
- Proven ability to manage customer relationships and close sales
- Excellent communication and customer service skills
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and accuracy in order entry and pricing
- Experience with ERP/CRM systems (or ability to learn quickly)
- Strong problem-solving skills and ability to think on your feet
- Basic math skills for pricing, margins, and order accuracy
- Ability to work independently and as part of a team
Responsibilities
- Develop, maintain, and grow customer accounts through proactive sales and service
- Respond to customer inquiries via phone, email, and internal systems with urgency and professionalism
- Prepare and follow up on quotes, pricing requests, and bids
- Process orders, returns, and changes with a high level of accuracy
- Identify customer needs and recommend appropriate electrical products and solutions
- Source alternate or equivalent products based on availability, pricing, and timelines
- Coordinate with Purchasing, Operations, and Warehouse teams to ensure timely fulfillment
- Manage order flow including backorders, deliveries, and job tracking
- Maintain accurate customer and order records in ERP/CRM systems
- Build long-term customer relationships through dependable service and communication
- Meet or exceed sales and gross margin goals
- Stay current on electrical products, market trends, and industry changes
Benefits
- In addition to compensation, this position is eligible for a year-end bonus, along with a comprehensive benefits package designed to support you both professionally and personally:
- $50k – $70k base (depending on experience) + bonus
- 75% employer-paid coverage for employee-only medical, dental, and vision
- 401(k) with a 15% employer match
- Employee recognition programs, including monthly and annual gift card incentives
- Employee appreciation discount program (sporting events, movie tickets, and more)
- 9 paid holidays
- 80 hours of vacation, plus an additional 8 hours of birthday vacation
- A culture that values flexibility and supports work-life balance whenever possible
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
