Inside Sales and Customer Service Representative

AlphaGraphics - US605•Carmel, IN

3h•Onsite

About The Position

AlphaGraphics Carmel is seeking a Graphics / Print Inside Sales & Customer Service Representative who thrives in a fast-paced environment and enjoys helping customers bring their projects to life. This role serves as a primary point of contact for customers—handling estimates, orders, project coordination, and inside sales activities while delivering an exceptional customer experience. The ideal candidate has print, graphics, or visual communications SALES experience, strong attention to detail, and the ability to balance customer service excellence with proactive sales growth.

Requirements

Strong customer service and relationship-building skills.
Excellent written and verbal communication abilities.
Detail-oriented with strong organizational and multitasking skills.
Problem-solving mindset with the ability to manage multiple projects simultaneously.
Sales-focused attitude with the ability to recognize opportunities and recommend solutions.
Proficiency with computers and order-entry or CRM systems (print MIS experience a plus).

Nice To Haves

Experience in printing, signage, graphics, or a related industry.

Responsibilities

Serve as a primary in-store and phone contact for customers, providing professional, timely assistance.
Prepare quotes, enter orders, and coordinate projects with production and design teams to ensure accurate execution and on-time delivery.
Identify upsell and cross-sell opportunities by recommending additional print, signage, marketing, or finishing solutions.
Re-engage inactive customers and follow up on open estimates to generate new business.
Assist walk-in customers with order placement, pickups, payments, and general inquiries.
Clearly communicate project specifications and customer expectations to internal teams.
Resolve customer concerns promptly and professionally, ensuring a high level of satisfaction.
Maintain accurate customer records, notes, and job details within company systems.
Stay current on AlphaGraphics products, materials, services, and capabilities.