Customer Service Representative (Inside Sales)

Reliable Heating & Air•Kennesaw, GA

About The Position

The Customer Service Representative handles customer questions, concerns and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first-call resolution and provide you customers with the ultimate customer experience.

Requirements

High School diploma required.
2-4 years call center experience in a high-volume environment preferred.
2-4 years of customer service experience required.
1-2 years of industry experience preferred.
Inside sales experience preferred.
Must be available to work ANY assigned shift between 7AM and 9PM including rotating weekends.
Excellent verbal and written communication skills.
Ability to multi-task.
Critical thinking and problem-solving skills.
Proficiency in typing and basic computer skills.
A can-do attitude with a high degree of integrity, sense of urgency and attention to detail.
Adept learner.

Nice To Haves

2-4 years call center experience in a high-volume environment preferred.
1-2 years of industry experience preferred.
Inside sales experience preferred.

Responsibilities

Answer incoming phone calls from customers and other office duties as assigned.
Actively promote and offer all company products, services, and promotions to every customer, ensuring they are informed of all available options.
Maintain the required number of calls per shift while achieving weekly and monthly sales targets to support department goals.
Maintain good customer relations and ensure that all your calls meet company standards.
Input all service requests into Service Titan
Handle and resolve a variety of customer concerns, complaints and questions by phone and text message across all lines of business while documenting dispatches thoroughly.
Resolve problems by clarifying issues, research, exploring answers and alternate solutions.
Communicate with customers on the status of service calls.
Perform outbound calls to schedule preventative maintenance and tune ups.
Follow up on complicated calls to ensure customer satisfaction.
Perform other duties as assigned.