Customer Service & Inside Sales Representative

Barry-Wehmiller•Baltimore, MD

23h•$21 - $31

About The Position

BW Papersystems is looking for an experienced Customer Service & Inside Sales Representative to join our team! In this role, you will play a pivotal role in delivering diversified sales and customer service support. Your responsibilities encompass building and nurturing customer relationships, selling manufacturing products and services, and ensuring overall customer satisfaction through technical expertise and exceptional service.

Requirements

High School Diploma or GED equivalent
3+ years of customer serve experience within a manufacturing or industrial related field
This position requires a rotating on-call schedule that includes some nights and weekends, as well as rotating holidays. This rotation is split among all Customer Service Reps.

Responsibilities

Provide prompt responses to incoming inquiries, offering light mechanical support by addressing questions related to machine features and functions.
Ability to read and understand basic mechanical drawings, assembly drawings or blueprints.
Collaborate with cross-functional teams to resolve technical and logistical issues, recommending effective solutions to enhance customer experiences.
Actively engage in sales activities, advising customers on product substitutions, upgrades, modifications, and identical replacement parts.
Initiate outbound sales calls using prepared scripts and tailored questions for potential clients.
Generate MAPICS quotes, maintain correspondence, provide order status updates, and complete quotes upon receipt of purchase orders.
Coordinate sales efforts in alignment with marketing and other departments.
Participate in the return process, identifying root causes, or directing cases to the appropriate team when necessary.
Possess excellent communication and interpersonal skills; being able to independently solve problems while interacting with various teams and teammates in daily process.
Identify new market opportunities, product enhancements, and adjacent service potentials.
Capable of multi-tasking various duties and assignments, having a positive attitude with an ability to be versatile and flexible.
Fulfill other duties as assigned to contribute to the success of the team and organization.