Inside Sales Administrator

Specialized Fabrication Equipment Group LLC•Deer Park, TX

14h•Onsite

About The Position

We are seeking an experienced Inside Sales Administrator/Customer Service Representative with at least three years of inside sales, order entry, and customer service experience, preferably within an industrial, or manufacturing environment. This position is responsible for accurately processing sales and rental transactions, preparing quotes, reviewing order details, and entering customer orders for industrial fabrication, machining, and welding equipment. The ideal candidate is detail-oriented, organized, and self-driven, with the ability to manage responsibilities independently in a fast-paced office setting where accuracy and timely follow-through are critical. Strong communication and problem-solving skills are required, as this role includes tracking open orders, coordinating lead times, responding to customer inquiries, and resolving issues to ensure customer satisfaction. Professionalism, sound judgment, and the ability to work effectively both independently and as part of a team are essential. Inside Sales Administrator is a senior role that includes processing industrial sales and rental transactions, offering quotes, providing information about products, building rapport with customers, and promoting merchandise while working in an office setting with other team members. Individuals in this role listen, solve problems, communicate effectively, and leave customers satisfied with their purchases. This is not a scripted role; individuals will need to think on their feet to promote products and provide excellent customer service. Excellent communication and interpersonal skills are crucial. Strong analytical and problem-solving skills combined with a strong customer service orientation are required. Attention to detail is a must. Ability to approach others in a tactful and professional manner; react well under pressure; treat others with respect and consideration regardless of their status or position; and follow through on commitments.

Requirements

Personal integrity, customer service focus, sales aptitude, strong customer communication skills, and the ability to provide top-notch service while increasing sales metrics
3+ years of inside sales/customer service experience in the same or similar industry preferred
Strong attention to detail and the ability to process information accurately
Experience with industrial sales and customer service strongly preferred but not required
Intermediate-level skills in MS Office Suite and distribution- or manufacturing-specific ERP systems
Strong professional phone and email etiquette required
Ability to organize work duties and proactively manage time
Ability to work independently and in a team environment
A four-year college degree is preferred.
A high school diploma or general education degree (GED) is required, or three years of related experience and/or training, or an equivalent combination of education and experience.
Logistic compliance experience is a plus.

Responsibilities

Facilitates the sales and rental process through project management, tracking open sales orders, issue resolution, and overall customer service and support
Provides product pricing and shipping by consulting the pricing matrix, as well as other complex tables, to determine the appropriate price
Develops cost-effective and time-sensitive quotes for customers via phone and email
Reviews contracts, enters customer orders, and provides order-related paperwork to customers
Ensures timely shipment of materials and customer satisfaction by estimating lead times
Contributes to add-on sales by maintaining a high level of product knowledge
Handles customer inquiries and problem resolution
Performs estimates, discounts, and RFQ’s as necessary
Responds to customer complaints and inquiries quickly and efficiently
Answers phone calls and emails in a professional manner
Builds and maintains customer relationships
Upsells products and makes recommendations
Other duties as required.