Inside Sales/HR Administrator - Pawcatuck
About The Position
Lapham-Hickey Steel is a family-owned, industry-leading steel service center with a legacy of 100 years in manufacturing and steel processing. With locations across the U.S., including Illinois, Connecticut, Wisconsin, Minnesota, Michigan, Ohio, South Carolina, Tennessee and Georgia, we are committed to delivering high-quality steel products while fostering a culture of growth, teamwork, and innovation. We are looking for a versatile professional to join our team in a dual-capacity role. In your primary role as an Inside Sales Representative, you will assist our sales team by providing excellent customer service to your assigned book of accounts. As an HR Administrator, you will ensure our internal operations run smoothly by managing employee records and onboarding for new hires. Join us and be part of a company that values integrity, customer commitment, and continuous improvement. Your future in steel starts here!
Requirements
- Minimum 2 years working within Customer Service.
- Communication: Exceptional written and verbal communication skills.
- Organization: The ability to multitask and manage competing deadlines across two different departments.
- Tech Savvy: Proficiency in Microsoft Office; and CRM platforms is a major plus.
- Discretion: High level of integrity when handling sensitive employee information.
Nice To Haves
- Experience working within an industrial setting preferred not required.
Responsibilities
- Fielding customer inquiries in a timely manner.
- Provide customer status on pending orders.
- Assist customers with quality inquiries.
- Enter customer orders.
- Process customer quoting.
- Keep the Sales CRM updated with contact information and interaction history.
- Stay informed on industry trends to help refine sales pitches and target strategies.
- Manage the administrative side of recruiting and working with LH corporate office to process new hires and orientation.
- Maintain physical employee files, ensuring all documents are up-to-date and compliant with labor laws.
- Assist employees with basic inquiries regarding health insurance, PTO tracking, and company policies.
- Take the lead on organizing location events, wellness initiatives and internal celebrations to boost employee engagement.
- Performs other duties and tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
