Inside Sales Administrator

Crane Company • Montgomery, TX

23d

About The Position

Responsible for acting as a liaison between customers and the company. Assists with quotes, complaints, orders, errors, account questions, billing, cancellations, and other queries. This role ensures smooth communication and coordination between customers and internal departments.

Requirements

• High School Diploma or GED required; some college preferred.
• Minimum 2+ years of general office experience in a manufacturing environment.
• Proficiency in Microsoft Office; ability to learn new software.
• ERP experience required; NetSuite strongly preferred.
• Strong organizational skills, detail-oriented, and ability to manage multiple priorities.
• Excellent communication skills (written and verbal).
• Customer service orientation, critical thinking, and problem-solving skills.
• Valid driver’s license and insured vehicle.
• Ability to lift 50 lbs. unassisted, bend stretch, stand for extended periods of time, climb stairs, reach, twist, sit, walk, and/or run.
• Willingness to work a flexible schedule inclusive of overtime and weekends depending on business needs
• Must be a legal resident of the United States with reliable transportation.
• Must be able to work in both shop and office environments.
• Specific vision abilities required by the job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

• Order Processing & Management Enter and manage customer orders in the CRM/ERP system.
• Ensure accuracy of pricing, product codes, and delivery dates.
• Track order status and communicate updates to customers.
• Assist with quotes, order placement, returns, credit/debit memos, and cancellations
• Maintain knowledge of product line, pricing, delivery times, and drop-ship requirements.
• Customer Support Resolve customer questions, concerns, and complaints via phone and email.
• Provide product information, availability, and lead times.
• Handle complaints or escalate issues to the appropriate department.
• Prepare and forward paperwork for returns and replacements.
• Contact customers regarding inquiries, claim investigations, or adjustments.
• Sales Support Prepare quotes and proposals for customers.
• Assist sales representatives with documentation and follow-ups.
• Maintain and update customer records in CRM.
• Reporting & Documentation Generate daily/weekly/monthly sales reports.
• Maintain records of orders, invoices, and correspondence.
• Track KPIs like conversion rates, order accuracy, and customer satisfaction.
• Record customer feedback in NetSuite and refer unresolved issues to designated departments.
• Coordination Liaise between sales, logistics, and finance teams.
• Work with Quality and Engineering on Notices of Nonconformance.
• Schedule deliveries and ensure timely fulfillment.
• Coordinate with inventory team for stock availability.
• Coordinate with multiple departments and trace order status through the shop floor.
• Compliance & Policy Adherence Ensure all transactions comply with company policies.
• Maintain confidentiality of customer and company data.
• Other required duties Utilize ERP system for daily functions; experience with NetSuite preferred.
• Organize and prioritize workload effectively.
• File and scan documents appropriately.
• Recommend improvements in products, packaging, shipping, service, or billing methods.
• Perform light receptionist and administrative duties to assist other departments for smooth operations.
• Adhere to all safety policies and participate in meetings and trainings.

Benefits

• Beyond an associate’s base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement — as well as performance-based bonus programs for certain positions.
• Crane prioritizes career development for our associates.
• All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs.
• We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED