Inside Sales Account Manager

Redwood Software

About The Position

Red River’s Inside Sales Account Manager (ISAM) is a sales focused, commission-eligible role that is responsible for contributing to the company’s sales goals along with providing top-level customer service. The Inside Sales team works as the primary point of contact for Red River’s Account Executives and customers for all pre/post sale inquiries. The primary objectives of the Inside Sales position are to proactively drive sales opportunities while maintaining support for their Account Team(s) with a focus on 100% customer satisfaction.

Requirements

2+ years of sales experience in the IT industry
Entry and advanced level certifications in OEM training programs
Experience in a professional environment
Strong phone communication skills with an emphasis on active listening, effective use of open-ended questions, professional and considerate demeanor
Use technically literate language to support successful cold and warm outreach
Strong writing skills with professional, technically proficient communication and proven experience conveying complex opportunities to customers, vendors, and OEM partners
Demonstrates strong problem-solving skills and the ability to connect internal stakeholders to create clear action plans
Understanding of all Contract and Compliance protocols
Ability to problem solve and proactively coordinate with appropriate stakeholder
Ability to be creative and self-motivate
Ability to exercise independent judgement and provide strong recommendations
Ability to work effectively with limited or no supervision

Nice To Haves

2-5 Years of experience in the IT Sales Industry or equivalent.
4-year post-secondary degree or equivalent (degree is preferred but not required for position).

Responsibilities

Manage a dedicated customer account list
Direct pairing and support for an internal Account Executive
Use insights from RADAR to support sales operations and decision-making
Apply strategic thinking and pricing judgment at the account level to support sales execution and customer growth
Apply sales-related business application, procedures, and protocols
Proactively engaged in focused IT Sales Training forums and actively pursuing internal and external opportunities to broaden experience in the industry
Partner with Red River staff resources such as the Support Services Team, Pre-Sales Engineering, Capture Team and Professional Services Team
Use customer, vendor, and OEM resources as needed
Explore new opportunities through account management, best practices, lead generation campaigns and cold and warm calls
Determine technologies that are relevant to the customer and effectively present Red River’s capabilities via phone or e-mail communication
Serve as a trusted resource and active participant in company projects outside of dedicated sales role
Manage quote activity from RFQs, OEM leads, phone and e-mail prospecting and may participate in customer meetings
Other business duties as assigned