Inside Property Adjuster (Central Specialty Office - Theft) - Remote

Allstate

1d • Remote

About The Position

As an Inside Property Adjuster within the Property Central Specialty Office, you will provide exceptional service to our policyholders. Working remotely from your home office, your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling insurance claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. You'll wear a few hats that will require a level of experience: The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

• Ability to work some weekends and extended hours if necessary.
• Ability to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor, if required by office/area, within 60 days of hire.
• Active Listening
• Communication
• Critical Thinking
• Customer Service
• Empathy
• Multitasking
• Timeline Management
• Working Independently
• Xactimate

Nice To Haves

• 1+ years of previous customer service experience.
• Previous Property Inside Adjusting experience.
• Proficiency in using Xactimate and other relevant software for virtual assessments.
• Ability to assess property damages and accurately determine claim coverage.
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.

Responsibilities

• Provide exceptional service to policyholders.
• Virtually inspect damages.
• Investigate coverage.
• Prepare estimates.
• Settle insurance claims promptly and accurately.
• Interact with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration.
• Communicate through voice calls, email, and text messages.
• Live into Allstate’s Claims Culture by caring, empowering, and restoring, being compassionate, clear, and a committed partner in each Property claim.
• Lead with empathy.
• Confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Use phone, emails and video chat with customers to help them through a fast, fair, and easy claims process.
• Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
• Incorporate tactics in handling challenging and complex situations during negotiations.
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms.
• Protect the company financially by executing policies along policy agreements.
• Keep a clear record of work in a claims system.
• Ensure timely and accurate documentation is completed as you work on each claim.

Benefits

• Opportunity to take skills and push them to the next level.
• Encouragement to challenge the status quo.
• Opportunity to shape the future of protection while supporting causes that mean the most to you.
• Being part of a winning team making a meaningful impact.
• An environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed