Inside Project Manager
About The Position
SERVPRO of Wolfe Restoration, Inc. is hiring an Inside Project Manager ! Benefits SERVPRO of Wolfe Restoration, Inc. offers: Competitive compensation Superior benefits Career progression Professional development And more! The Inside Project Manager (IPM) is responsible for controlling communication, documentation, and financial coordination for all assigned projects. The IPM ensures that each project is properly set up, consistently updated, and professionally communicated so that Project Managers, Estimators, Operations, Accounting, and Business Development can perform efficiently.
Requirements
- 2+ years of experience in insurance, restoration, reconstruction, or related construction industry
- Working knowledge of insurance claims process, supplements, and adjuster communication preferred
- Proficiency in CRM/project management software (SM8 experience a plus)
- Ability to manage multiple projects simultaneously and meet deadlines
- Strong administrative and project coordination experience in a fast-paced environment
- Excellent written and verbal communication skills with a customer-service mindset
- High school diploma/GED required, Associate's degree preferred
Nice To Haves
- Working knowledge of insurance claims process, supplements, and adjuster communication preferred
- Proficiency in CRM/project management software (SM8 experience a plus)
- Associate's degree preferred
Responsibilities
- Prepare and document projects thoroughly prior to production launch
- Maintain accurate, real-time project tracking in SM8
- Serve as the primary communication liaison for clients, project managers, and referral partners
- Provide administrative support to Project Managers while preserving field ownership
- Coordinate contracts, documentation, inspections, scheduling, materials, and change orders
- Proactively manage financial documentation and partner with Accounts Receivable to protect cash flow
- Deliver consistent client updates to drive satisfaction, retention, and referrals
- Oversee project closeout, including final inspections, Certificate of Satisfaction, and payment collection
Benefits
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Competitive compensation
- Superior benefits
- Career progression
- Professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
