Inside Parts Sales
Kenworth Louisiana•Port Allen, LA
2d•Onsite
About The Position
An inside part salesperson at our dealership must excel in customer service, ensuring every interaction is positive and professional. Attention to detail is crucial for accurately identifying and sourcing the correct parts. A strong sense of urgency helps in meeting customer needs promptly and efficiently. Resourcefulness is key to finding solutions and overcoming challenges quickly. Overall, this role requires a balance of excellent communication skills, meticulousness, and quick problem-solving abilities.
Requirements
- Bachelor's Degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
- Excellent communication skills required
Responsibilities
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
- Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
- Answers phone calls, providing price quotes and other information
- Provides high level of service to internal and external customers
- Pulls and fills orders from stock
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
- Locates out-of-stock parts from outside source and submits an emergency order if necessary
- Follows up on back-ordered parts
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
- Replenishes assigned inventory daily
- Assists outside sales representatives with their orders
- Ensures that all charge sales are signed by the customer
- Ensures that all customers receive their copy of the invoice
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified
- Sets up orders for daily shipment, delivery, or pick-up
- Solicits assigned accounts by phone
- Keeps front and rear counter areas clean and uncluttered
- Participates in company required training
- Keeps current on new products and product updates
- Participates with the manager in maintaining a lost sales tracking program
- Maintains a professional appearance
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
