Inside Parts Sales
About The Position
Ziegler Cat has an opening for a full-time Inside Parts Sales Person to serve our customers. We are looking for a dedicated employee with a strong work ethic and excellent organizational, customer service, and communication skills to help support our growth. Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today! At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Build Your Career at Ziegler Ziegler sells and services CAT® construction and mining equipment, generators and industrial engines in Minnesota and Iowa, as well as AGCO agricultural equipment across Minnesota, Iowa and Missouri. Ziegler has a team focus, a first-class reputation for service, and a healthy work-life balance. We train our employees to do things the Ziegler Way — the right way —and then we take it one step further. If you’re a talented, hard-working and down-to-earth person, you’ll fit in perfectly here.
Requirements
- High School Diploma or GED required; 2-year degree preferred
- 2+ years in diesel engine, construction or agriculture equipment, or automotive parts or service
- Positive attitude and desire to work as a team player
- Basic computer skills (navigation, searching) and Microsoft Outlook (email)
- Basic telephone experience
- Basic customer service skills
- Customer Focus, Teamwork, Learning Orientation, Efficiency, Sociability
- Standing, sitting, walking, use of hands, talking, hearing
Nice To Haves
- Up to 4 years of experience preferred
Responsibilities
- Provides superior customer service face-to-face or over the telephone to customers
- Helps customers determine correct parts needed, verify availability, and make recommendations
- Determines the correct parts and their availability, and completes parts orders
- Determines the supplying facility and mode of transportation for parts shipment
- Enters proper shipping information into the parts ordering system to process the order and generate an invoice
- Processes backorders, returns, and exchanges
- Assists their team with group and team sales, providing a link and collaboration between different departments during the sales process
- Communicates with customers for sales, follow-ups, and addressing potential issues
- Works in a cooperative manner with team and superiors
- Prepares quotes for service work, as well as engines, machines, and parts
- Assists customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to the more experienced team member
- Maintains a safe and productive workplace, keeping in mind the specific environmental standards of the department
Benefits
- Along with competitive pay, full time positions are benefits eligible which includes:
- Health, Dental, Vision and Life Insurance
- 15 days of PTO your first year, accrual starts day 1
- 9 paid holidays
- 401(k) plan with company contribution and match
- HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
- Short-Term and Long-Term Disability Insurance, FSA & EAP
- Paid Parental Leave & Funeral Leave
- Fitness membership discount
- Education Assistance
- Competitive pay
- Health, dental/orthodontia, vision & life insurances
- Paid time off (PTO) – 15 days to start
- 9 Paid holidays
- 401(k) contributions & match
- HSA, Ziegler contributes up to $1000 tax-free annually
- STD & LTD Insurance, FSA & EAP
- Paid Parental Leave & Funeral Leave
- Fitness membership discount
- Ongoing training
- Education assistance
- Advancement opportunities
- Safe, clean, and friendly work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
