Inside Health Sales (Enrollment Specialist)

TPIRC and FAI • Long Beach, CA

10h • $52,000 - $81,000 • Onsite

About The Position

We are currently seeking an adaptable, compassionate, and dynamic individual to join our food allergy clinic as an Inside Health Sales (Enrollment Specialist). The core responsibility of the role is to assist patients or  parents of patients as they navigate our enrollment process to becoming a client. You will serve as a subject-matter expert for the program, answering questions for prospective parents of patients as well as following up with families that have previously enrolled.

Requirements

• A passion to serve our patients and their families as they seek to achieve their “food freedom” goals.
• High School Diploma or equivalent required.
• 2+ years of inside health sales experience or relevant health office experience, such as elective procedure sales, aesthetic sales, or health/wellness program enrollment preferred, Applicable inside sales experience from retail, hospitality and/or wellness will also be considered.
• Strong presentation skills.
• Customer service or sales experience preferred.
• High level capacity to multitask independently and on a computer.
• Excellent typing skills.
• Excellent written and oral communication skills.
• Ability to perform in a high volume, fast paced call center environment.
• Proven ability to work independently as well as a productive member of a team.
• Exceptional organizational and time-management focus.

Responsibilities

• Demonstrate a positive and resourceful approach to problem-solving, bring fresh ideas to the table, ability to manage complexity with deadlines, ability to maintain confidentiality, and excited about expanding our impact through communications.
• Serves as subject-matter expert for the Food Allergy Institute's Tolerance Induction Program and the enrollment process.
• Manage incoming & make outbound inquiries to parents of patients explaining the effectiveness of our program and its potential impact.
• Develops strong relationships with prospective parents of patients to build trust and rapport.
• Accurately documents interactions with prospective patients to ensure timely and appropriate follow-up communication.
• Assist other personnel and departments with data collection and problem solving.
• Other responsibilities as assigned.

Benefits

• We offer a comprehensive benefits package, including competitive salary, 401(k) with employer match, medical, dental, and vision insurance, generous paid time off, company-paid holidays, and sponsored employee events. We are also committed to your professional development with individualized training and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED