Inside Auto Senior Consultant - Charlotte, NC (Hybrid)

Allstate • Charlotte, NC

3d • $65,600 - $110,075 • Hybrid

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Inside Auto Senior Consultant II plays a pivotal role in enhancing claim handling quality and consistency across the department. Along with complex claims determination, this role is also responsible for coaching and providing technical guidance to team members, ensuring adherence to best practices and continuous improvement. The role supports Claims leaders and contributes to strategic initiatives that elevate team performance and customer satisfaction.

Requirements

• 3 or more years of experience (Preferred)
• Coaching
• Compliance
• Facilitate Training Sessions
• Taking Initiative
• Training and Development
• Training People

Responsibilities

• Serves as a trainer to adjusters handling low-complexity, high-volume claims, providing guidance on claim handling, customer interactions and technical standards
• Conduct training sessions to observe workflows and deliver actionable feedback.
• Deliver supplemental training sessions on key topics such as coverage analysis, negotiation techniques and customer communication
• Review claim files for accuracy, completeness and compliance with internal policies and industry standards
• Provide recommendations on liability assessment, documentation and resolution strategies
• Manages and resolves complex claims by determining minimum coverage limits and claim value, including cases involving single or multiple claimants, while clearly explaining coverage decisions.
• Leverage continuous improvement tools to identify and implement process enhancements
• Participate in departmental initiatives and projects aimed at improving operational effectiveness
• Foster a culture of continuous learning and excellence by collaborating on file quality outcomes and contributing to strategies that enhance performance, training materials, and coaching tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed