Inside Application Specialist - Lead

Hartfiel Automation IncPlano, TX
7d

About The Position

Leads inside sales and customer care team within a branch office. Communicates with customers to process orders, manage projects, and be a strong technical resource. Teams with the Branch Manager and outside sales to grow market share for the branch office. The branch office is located in Plano, TX.

Requirements

  • Associates degree from accredited college or technical school and/or one to three years experience in Customer Service or related field is desired.
  • Education and/or experience requirements may be waived at management discretion.

Responsibilities

  • Directs and coordinates activities and training of local inside sales/customer service representatives.
  • Ensures quality objectives are met using measurements and corrective actions where necessary.
  • Gives quarterly employee reviews.
  • Maintains close relationships between sales departments.
  • Maximizes local profitability by utilizing strategic pricing initiatives and project leadership.
  • Communicates with customers via phone, faxes or email to process orders, returns and handle general questions and complaints.
  • Estimates date of delivery to customer based on knowledge of vendors’ production and delivery schedules.
  • Research and find solutions to customer problems.
  • Prepares quotations and coordinates the details for the sales teams.
  • Prepares all information on new customer for input into customer database.
  • Develops and maintains relationships with suppliers as necessary.
  • Solicits sale of new products and services.
  • Schedules appointments for outside sales staff.
  • Receives inbound calls and converts into additional opportunities.
  • Serves as a supplier delegate.
  • Tracks stock levels of customer specific inventory.
  • Attends and participates in weekly team funnel meetings.
  • Other miscellaneous duties as assigned by supervisor.
  • Follows all quality processes and procedures as established by Hartfiel Automation.
  • Operates within the intended framework of Hartfiel Automation’s mission, values, and vision statements.
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