Inside Account Executive

Staples • Lewisville, TX

1d • Hybrid

About The Position

Staples is business to business. You’re what binds us together. This is a Hybrid role with a FOUR day (Mon-Th) in-office expectation at our Lewisville, TX office. Overview: Our world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. The Inside Account Executive works with small to mid-sized inside accounts to grow and retain their business. Inside Account Executives engage customers remotely by phone, video, and digital communication to retain and expand sales into new lines of business as well as facilitating introductions to our category experts for more complex business needs. This role is part of a team and does not have assigned accounts. It is a high velocity sales position that leverages a prioritized call list to engage and sell to contacts across the entire standard and low touch customer segment. The goal of a retention representative is to build strong relationships with existing customers, address their concerns, and provide exceptional customer service to ensure they remain loyal and continue to do business with the company. Retaining customers can be crucial for long-term business success and profitability.

Requirements

• Strong drive and a desire to win
• Strong aversion to complacency
• Proven ability to view rejection as a learning opportunity and double down on next best actions
• Strong phone presence
• Strong time management skills
• Ability to effectively communicate and build relationships
• Ability to sell company values and services, in addition to program features and benefits via phone and internet
• Ability to adapt to a fast-paced organization
• High school diploma or GED
• 1+ years of experience in a sales, customer service, or a sales support position
• 2+ years experience with MS Word, Outlook, Excel and PowerPoint

Nice To Haves

• Bachelor's degree preferred or equivalent related experience
• Account management experience
• Solution oriented, self-starter and results oriented
• Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base
• Adaptable to Change
• Coachable, able to incorporate feedback
• Ability to work in a team sales environment
• Industry knowledge a plus

Responsibilities

• Leverage various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to, Category Sales Specialists, Sales Operations, and Customer Service Teams.
• Use Professional Selling Skills (PSS) to identify customer needs and close/win opportunities.
• Influences on-the-spot pricing decisions to cultivate a seamless customer experience.
• Maintain and grow revenue by consistently meeting activity goals and daily metrics - outbound dials, sell time, live contacts, and created opportunities.
• Manage sales funnel to close opportunities.
• Implement strategies to retain at-risk customers or those considering canceling their subscriptions.
• Engage with customers to uncover and win new opportunities and discuss promotions and/or campaigns.
• Keep customers engaged with the company through regular check-ins, follow-up calls, or personalized interactions.
• Gather feedback from customers about their experiences, needs, and preferences and convey this information to relevant departments within the company for improvement.
• Identify and resolve customer problems, complaints, or inquiries, and ensure that customers receive timely and effective solutions.
• Provide customers with information about new features, upgrades, or offerings that may be of interest to them and explain how these additions can benefit them.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED