INS Call Center Associate

Proctor Financial, Inc.•Daytona Beach, FL

21h•$17 - $17

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation. At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment. The Call Center Associate is responsible for handling incoming phone calls, utilizing company policies to solve customer concerns and directing calls to the managerial team when necessary. Call Center Agents are often the first point of contact for customer’s inquiry requiring quick and accurate decisions and a focus on first call resolution.

Requirements

High school diploma/GED
Proficient with MS Office
Exceptional telephone demeanor
Ability to maintain a high level of confidentiality
Quality Scores of 95% or higher

Nice To Haves

Excellent interpersonal communication skills

Responsibilities

Administer and resolve all customers’ inquiries
Provide response to all incoming telephone queries received from customers in timely and professional manner
Excellent organization skills with the ability to work as a team and independently
Ability to multi-task between various software programs
Provide first call resolution
Problem solving and problem resolutions skills
Handle questions and complaints in compliance with state regulations where applicable
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers
Solid analytical skills
Provide continuous training and back up support to teammates.
Provide training and guidance to staff of organization as required.