INPATIENT FINANCIAL COUNSELOR - PATIENT ACCESS - FT DAYS (59860)

ANDERSON HOSPITAL • Maryville, IL

25d • $17 - $26

About The Position

Serves as a liaison between physician offices and nursing to facilitate patients’ access into Anderson Hospital. Accurately and efficiently collects demographic and insurance information and enters it into the hospital’s registration system. Responsible for verification of insurance benefits and for establishing financial arrangements, including payment collection, with patients according to hospital guidelines. Collaborates with nursing, care coordination, physician offices, insurance companies, HIM and PFS, providing excellent customer service, while also protecting the fiscal interest of the hospital.

Requirements

• High school diploma or equivalent.
• Typing skills of 40-50 wpm
• Medical Terminology course or background preferred
• Excellent communication and customer service skills needed
• Computer and organizational skills
• 1-2 years of registration experience
• Financial Counseling required

Nice To Haves

• Preferred CHAA (Certified Healthcare Access Associate)
• Collection experience a plus

Responsibilities

• Accurately and thoroughly analyzes demographic and insurance data of patients admitted (IN/OBS/SDA) to the hospital. Updates and edits information in system, ensuring that all fields are populated correctly and appropriately.
• Utilizes appropriate strategies, including phone calls and online databases to verify the insurance coverage of patients who are in a bed for observation or inpatient care. Obtains benefit information such as deductible, co-payment and co-insurance amounts. Investigates and confirms source of payment on accounts that may involve third party payers such as auto insurance, nursing home, hospice or other liability.
• Collaborates with patients, other patient access staff, the hospital’s clinical departments and referring physician offices to ensure that all necessary information is obtained from patients before being discharged.
• Documents all information obtained during patient’s stay to ensure that patient’s accounts are complete for forwarding to other areas of the revenue cycle, including other patient access staff, HIM, care coordination, PFS and other third party vendors.
• Create financial estimate and inform patient and/or family of financial responsibility. Collects financial responsibility from the patient and/or family before discharged when possible. Counsels uninsured, underinsured, and low-income patients to apply for financial assistance prior to discharge when applicable.
• Performs at a high level of productivity to ensure all patients are reviewed and met with to discuss financial responsibility. Make appointments with patients and/or family as needed based on their availability (during scheduled hours).
• Maintains knowledge of third-party payer requirements ie. MSP to ensure services are billed and reimbursed appropriately.
• Ensures all appropriate documentation has been signed for patients in a bed including; the authorization to share information, the consent to treat and the Important Message for Medicare Patients. Follows up, if these signatures are not found in the patient record.
• Resolves errors in registration quality assurance (RQA) tool in a timely and efficient manner and displays ability to learn from errors by increasing accuracy rate in RQA.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED