Innovation Lab Experience Manager

Vertiv • Delaware, OH

4h • Onsite

About The Position

The Innovation Lab Experience Manager owns the end-to-end customer experience
for Vertiv’s Innovation Labs—ensuring every visit, demo, workshop, and
engagement reinforces Vertiv as the thought leader in system infrastructure for
AI Data Centers. This role is the face of the lab to internal and external
audiences, partnering closely with Marketing, Product, Sales, and Branding to
curate powerful stories and experiences.

This position will be based onsite at Vertiv's Delaware, OH location.

Requirements

• Bachelor's in Engineering, Marketing, Communications, or related field, MBA preferred.
• 5–10 years experience in technical sales, Customer Experience, product marketing, or solutions engineering.
• Strong communication and technical storytelling ability.
• Experience in data centers or critical infrastructure.
• Proven success with customers at all organizational levels.

Responsibilities

• Own the customer-facing experience across all Innovation Labs.
• Develop and refine customer personas, use cases, and journey mapping.
• Deliver tours, workshops, and demonstrations with technical fluency.
• Partner with Marketing/Brand to embed strategic messaging.
• Manage scheduling, logistics, readiness, and engagement flow.
• Establish governance for the Voice of Customer process.
• Maintain and evolve physical and digital experience environments.
• Collaborate with Product, Advanced R&T, Engineering, and Delivery.
• Lead a team of Ambassadors and event coordinators.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees