Asset & Wealth Management Global Client Skills Training Innovation Center – Innovation Development Specialist

JPMorgan Chase•New York, NY

About The Position

J.P. Morgan Asset & Wealth Management is committed to providing exceptional service to our clients and business partners. The Client Skills Training team provides training and equips professionals of all levels with the tools they need to set goals, measure performance benchmarks, and engage in personal development programs, ensuring they are constantly challenged and their career expectations fulfilled. We recognize the importance of continuous professional development for all our AWM professionals and have a business-centric development function to support this. In this role, you will be responsible for supporting the global AWM Client Skills Training team as it relates to the design, development, and deployment of the AWM CST Innovation Center’s Python and AI / LLM Prompt Engineering platforms. These platforms make it easier for coders to build solutions, and have their solutions shared and available to everyone. Additionally, you will play a key role in coaching and training employees in prompt engineering, helping them leverage AI tools effectively. Role Overview: Are you passionate about AI, Python, and empowering others to succeed? We are seeking a dynamic and motivated individual to join our team. This role is perfect for someone with a high-tech IQ, an innovation mindset, and a growth-oriented approach. As a key player in our team, you will design and deliver engaging training programs, coach individuals and teams, and inspire a culture of innovation and continuous improvement.

Requirements

Bachelor’s degree required.
Python programming or similar coding experience preferred or demonstrated ability to learn quickly on the job
Experience with AI technologies, Excel, or similar technologies
Familiarity with AI tools and frameworks.
Passion for innovation, productivity, process improvement, and helping others grow.
Ability to think creatively and strategically.
Strong presentation and communication skills, with the ability to engage and inspire diverse audiences.
Demonstrated ability to work collaboratively in a team environment, fostering a culture of innovation and growth.
Experience in designing and implementing training or process improvement programs, with a focus on practical application and business impact.
Passion for teaching and coaching, with a commitment to helping others succeed.

Nice To Haves

Inherent curiosity and drive for innovation and continuous improvement.
Strong organizational and strategic planning skills.
Ability to engage with business leaders to understand their needs and tailor training accordingly.

Responsibilities

Perform code reviews and solution controls activities.
Create and maintain documentation, FAQs, and training materials to empower users and reduce support needs.
Innovation Leadership: Serve as a thought leader in AI and Python, driving innovative projects and initiatives. Collaborate with cross-functional teams to integrate cutting-edge technologies into business processes. Identify and implement process improvements to enhance quality, efficiency, and user experience.
Performance Measurement: Evaluate the effectiveness of training programs and coaching initiatives, using data-driven insights to continuously improve and adapt strategies to meet evolving needs.
Support & Stakeholder Engagement: Provide expert support through ticket resolution, troubleshooting, and prompt refinement. Collaborate with stakeholders to identify needs, gather feedback, and refine solutions. Engage with clients and stakeholders to deliver solutions aligned with firm priorities and business objectives.
Solution Development & Automation: Employ Python/LLM to develop automations that solve business problems with measurable ROI. Coach citizen developers to create, debug, deploy, and maintain their python / LLM solutions.
Training Design & Delivery: Develop and deliver comprehensive training sessions on AI, Large Language Models (LLMs), and Python programming. Tailor content to meet the diverse needs of our audience, ensuring practical application and business impact. Design primers and training guides.

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