Initiatives & Process Manager - Tampa, FL

IRT Living Careers•Tampa, FL

About The Position

The Initiatives and Process Manager supports operational excellence by leading high impact initiatives and refining key processes within the property management portfolio. This role focuses on standardizing workflows, enhancing efficiency, and improving the resident and team experience across communities. The ideal candidate combines deep operational knowledge of property management with strong project management and cross-functional leadership capabilities.

Requirements

3–5 years of experience in property management operations, project management, or business process improvement
In-depth understanding of property operations workflows and technology platforms (e.g., Entrata, Yardi, CRM tools)
Strong organization and time management skills with ability to manage multiple projects simultaneously
Experience leading cross-functional initiatives and rolling out change across multiple sites
Proficient in project tools and process mapping platforms (e.g., Asana, Smartsheet, Lucidchart, Visio)

Responsibilities

Assist in planning and the execution of initiatives to improve service delivery, team performance, and resident satisfaction
Work closely with operations leadership to identify and prioritize opportunities based on operational goals, revenue impact, or compliance requirements
Coordinate pilots, rollouts, and post-implementation assessments across communities or regions
Audit and document current operational workflows (e.g., renewals, move-ins, maintenance requests, collections)
Design and implement standardized processes to drive consistency, reduce errors, and optimize team capacity
Partner with technology teams to support digital tools, dashboards, or automation integrations (e.g., Entrata, EliseAI, Vero, etc.)
Collaborate with training teams to develop resources that support rollout and adoption of new processes or tools
Provide hands-on support and field feedback during initial implementation phases
Track adoption metrics and process effectiveness; recommend iterative improvements as needed
Serve as liaison between corporate teams (marketing, IT, HR, accounting) and onsite teams to ensure alignment on initiative execution
Gather feedback from regional and onsite leaders to inform process design and eliminate friction points
Facilitate recurring update meetings with key stakeholders to maintain transparency and momentum