Infusion Scheduler

Saint Francis Health System

4d • Onsite

About The Position

The Infusion Scheduler schedules new and continuing chemotherapy and non-chemotherapy infusions, treatments, and injections for infusion therapy patients. This role obtains proper pre-certification and authorization documentation by gathering patient and procedure information for the registration and billing processes ensuring a seamless patient care experience.

Requirements

• High School diploma or GED.
• Minimum 1 year of scheduling experience in a healthcare environment.
• Advanced knowledge of the varying chemotherapy and non-chemotherapy treatment plans.
• Working knowledge of insurance plans and medical terminology.
• Good computer and telephone support skills including the ability to answer a multi-line phone system.
• Excellent oral and written communication skills.
• Outstanding customer service skills with the ability to resolve issues calmly and professionally.
• Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities.
• Ability to maintain professional and courteous composure during highly stressful and fast-paced situations.

Nice To Haves

• Experience within an oncology setting, preferred.

Responsibilities

• Schedules all cycles of chemotherapy infusions and related appointments in the electronic medical record (EMR) system in accordance with departmental procedures and protocols; notifying appropriate team members of scheduling changes or cancellations.
• Manages a multi-line phone system with a high volume of incoming calls; guaranteeing a positive patient experience by handling calls and other methods of communication effectively and efficiently.
• Obtains current patient demographics, insurance, and referrals to ensure pre-authorization approvals and optimal reimbursement payments are acquired.
• Collaborates with other system departments for joint scheduling and to coordinate appointment times to provide an ideal patient care experience.
• Confirms the accuracy and completion of the provider’s orders in relation to the appointment type and length for compliance standards and medical necessity; communicating discrepancies, as needed.
• Reviews work queues to assess clinical urgency of treatments, verifying the accuracy of treatment orders, and ensuring follow-up appointments are accurately scheduled.
• Facilitates effective communication and coordination with patients, caregivers, healthcare professionals, pre-authorization, and financial aid team members to adjust scheduling needs based on individual treatment or therapy plans in order to provide the best patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED