Infusion Scheduler - FT - Days - MHW

Memorial Healthcare•Pembroke Pines, FL

42d

About The Position

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary: Perform an integral role with the care team for coordination of complex chemotherapy treatment scheduling. Manage all aspects of scheduling of multi-day/ multi-week treatment cycle schedules for high acuity patients. . Responsible for scheduling infusion treatments, transfusion, labs and COVID Care for oncology patients Demonstrate and convey a cheerful and favorable disposition during stressful patient care delivery for a positive patient experience.

Requirements

High School Diploma or Equivalent (Required)
Complexity of Work: This role encompasses complex scheduling and coordination and requires critical thinking skills, effective communication, decisive judgment, and the ability to build and foster positive relationships. The incumbent must be able to lead others and take appropriate action when required.
Ability to perform with a high degree of accuracy and with meticulous attention to detail.
Strong ability to use initiative and judgment and to identify, analyze and solve problems.
One (1) year scheduling experience in a hospital or clinic with complex scheduling algorithms.

Nice To Haves

Oncology related scheduling experience preferred.
Bachelor's degree preferred.

Responsibilities

Review in-basket message pools and collaborate with providers to ensure timely scheduling upon office visit and/or Hospital discharge.
Review in-basket messages.
Communicate with infusion leadership to maximize clinic flow.
Other duties as assigned and as required.
Coordinate with Infusion Clinical Nurse Manager for same day add-ons for sick or urgent patients and for transitions from inpatient, transplant alert the authorization team.
Contact patient to coordinate appointment scheduling.
Pre-registration prior to date of visit to ensure prior authorization for treatment.
Prepare wrist band labels prior day and notate drugs being administered.
Coordinate care with Physician, APPs, nurses and fellows to confirm and review treatment regimens and overall plan of care.
Coordinate with Pharmacy on drug availability.
Ability to identify symptoms and refer patients to appropriate APP for symptom management when needed.
Ability to perform with a high degree of accuracy and with meticulous attention to detail.
Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems.
Communicate with Preservice/Authorization department to ensure prior authorization of treatment is obtained.
Schedule complex chemotherapy treatment plans and cycles including intervening labs, imaging and MD visits as per treatment schedule.
Ensure scheduling is timely and without delay in care.
Facilitate frequent changes due to patient acuity.
Facilitate inpatient transitions and discharges for chemo in coordination with the treatment.
Utilize complex algorithms, scheduling guidelines and medication lists for chemotherapy, non-chemotherapy medications and/or transfusions.