Infusion Coordinator (65023)

United Digestive•Atlanta, GA

3d•Onsite

About The Position

Responsible for financially securing patient accounts for all infusions, including verifying benefits, managing referrals, and notifying patients of appointments and balance due.

Requirements

High School Diploma or GED required; Certified Medical Assistant preferred.
2-3 years of specialty healthcare experience, gastroenterology experience preferred.
Infusion Coordinator must be able to:
Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
Displays a professional outgoing warm and helpful attitude
Possesses compassion for dealing with people who are ill and need help
Plan, prioritize, and complete multiple tasks as delegated by the Imaging/Infusion Manager
Work under pressure; assess, respond, and communicate issues in a timely manner
Interpret and apply clinical and non-clinical policies and procedures
Requires sitting and standing associated with a normal office environment; travel within the Metro area required
United Digestive LLC is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.
United Digestive, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, color or national origin in its employment practices.

Responsibilities

Monitors schedule, verifies benefits, and manages referrals/authorizations prior to day of appointment for all Infusion Services patients
Calculates and notifies patients of payments and outstanding balances due
Works with self-pay patients and patients with large outstanding balances to set up payment plans
Confirms appointments with patients
Collects and records accurate patient and insurance information according to the United Digestive, LLC Documentation Requirements
Accurately provides or counsels patients and/or relatives with pertinent information regarding payment for medical treatment or procedures
Has a strong knowledge and understanding of different insurance plans
Meets or exceeds quality and productivity standards as set by the Imaging/Infusion Manager
Answers emails and voicemails and returns patient calls in a timely and efficient manner
Completes requests for information from other UD staff promptly and effectively to guarantee payment on patient accounts
Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
Participates in staff meetings as directed by the Imaging/Infusion Manager
Participates in marketing activities as directed by the Imaging/Infusion Manager
Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Imaging/Infusion Manager
Account/billing follow-up for all Infusion Services patients
Assisting patients with financial aid programs such as RemiStart, Access One, etc
Assist with enrollment and maintenance of patients in the Touch Program for Tysabri
Any other duties and/or special projects as assigned