Infrastructure Technology Relationship Manager

Millennium•New York, NY

10d

About The Position

Infrastructure Technology Relationship Managers (IRMs) are responsible for effective customer communication, coordination, and demand prioritization. IRMs interact with Portfolio Managers, application development teams, project and operations managers, and Infrastructure Technology teams to ensure that key customer needs are clearly understood and satisfied in an appropriate and timely fashion. IRMs play a critical role in on-boarding new Portfolio Managers and supporting existing Portfolio Managers globally by leading the provisioning of Infrastructure Technology products and services to meet their needs. The Infrastructure Technology organization is seeking an experienced professional to join the Relationship Management team to focus on the needs of Portfolio Managers pursuing bespoke investment strategies. Implementing these strategies requires the deployment of diverse on-premises and cloud-based technologies. IRMs are responsible for soliciting, documenting, and coordinating the deployment of both existing and new technology components to meet the unique needs of our Portfolio Managers. The successful applicant will possess a combination of strong interpersonal, organizational, and technical skills in addition to unwavering personal integrity and tenacity required to drive delivery in a dynamic environment. Occasional international travel to other Millennium offices including London, Miami, and New York City is required.

Requirements

4+ years of infrastructure project and/or service delivery in the financial services industry
Bachelor’s degree in Computer Science or a related field
Ability to manage multiple simultaneous cross-team deliveries to successful conclusion
Strong sense of ownership and the ability to instill the same in other technology teams
Working knowledge of infrastructure components including servers, networks, storage, and PCs
Background in basic administration and troubleshooting of Linux and Windows systems
Familiarity with Amazon Web Services, Google Cloud Platform, and Microsoft Azure & Office 365
Familiarity with Software Development Lifecycle (SDLC) and common development patterns
Familiarity with common AI tooling use cases and benefits, including Chat GPT
Ability to organize and lead meetings with customers, technologists, and senior leaders
Detail-oriented, customer-focused approach to discovery, planning, deployment
Team player with a strong desire to collaborate with others and help solve business problems
Experience operating in a large, global organization is strongly preferred

Nice To Haves

Experience operating in a large, global organization is strongly preferred

Responsibilities

Gathering, analyzing, and documenting technical requirements
Identifying appropriate components needed to satisfy the requirements
Communicating how the components will meet the requirements
Providing guidance regarding standard development patterns used within the organization
Coordinating component deployment across Infrastructure Technology teams
Creating and maintaining prioritized books of work for customer teams
Tracking and reporting deployment status vs customer books of work

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